Solutions Designer 9181-1712
Solutions Designer 9181-1712
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
HM Note: This hybrid contract role is three 3 days in office. Candidates resume must include first and last name.
Description:
- Provide senior level expertise in AWS cloud platform.
- Provide design build and support for cloud environments to create solutions for Contact center domain. and nbsp;
- Develop and maintain system design models technical documentation and specifications and nbsp;
- Lead the design development and implementation of an Amazon Connect cloudbased contact center solution. Services including but not limited to: Call and Queue Flows Agent Experience Call Recording Metrics Contact Lens CTR Data analysis
- Monitor and assess the performance of applications in a cloud environment to ensure solutions are available
- Providing recommendations for architecture and process improvements. and nbsp;
- Provide expertise on Integration design and using APIs and nbsp;
- Designing maintenance and management of tools for automation of different operational processes. and nbsp;
- Evaluation of new technology alternatives and vendor products. and nbsp;
- Ability to gather client business requirements; corporate I and amp;IT information mandates client information technology strategic plans environment and standards and nbsp;
- Ability to participate in the development of solutions and provide advice on short/long term solution service development activities. and nbsp;
- Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. and nbsp;
- Experience applying industry web architectural and security standards and best practices and nbsp;
- Participate to create test and implement safeguards to maintain data integrity and protect against unauthorized access
- Regularly review production logs providing analysis and amp; suggestions to implement measures in a proactive manner
- Handson experience with microservices and distributed application architecture such as containers Kubernetes and/or serverless technology
- Provide detailed documentation for system design integration configuration development and implementation of related activities
- Develop and maintain system design models technical documentation and specifications
- Produce integration plans inputs into configuration and development project.
Skills
Experience and Skill Set Requirements
Technical Skills 55 points
- 10 years of experience in software development and delivery track record in a range of technical roles
- ideally 5 yrs of experience in AWS cloud using AWS Services and tools including Lambda AWS Connect API Gateway Amazon Lex AWS CLI Kinesis S3KMSGlue DynamoDB RDS Amplify and other core AWS services.
- Experience setting up environments and mechanism using tools such as JIRA Confluence Maven and Jenkins or similar tools and nbsp;
- Knowledge of AWS cloud and AWS connect ecosystem and integration
- Creation management and maintenance of AWS and amp; related cloudbased production system.
- Deployment and automation of packages for cloudbased system
- Extensive experience in design development and implementation of an Amazon Connect cloudbased contact center solution. Services including but not limited to: Call and Queue Flows Agent Experience Call Recording Metrics Contact Lens CTR Data analysis
- Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint Amazon DynamoDB Amazon Kinesis Data Streams and Amazon Polly and nbsp;
- Proficiency in AWS CLI and AWS SDK including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
- Experience in scripting languages like Python Bash PHP Java JavaScript Node etc. and nbsp;
- Experience in build tools like Git Ansible Chef Puppet etc. for continuous integration and nbsp;
- Knowledge of containerbased virtualization technology like Docker and nbsp;
- Familiarity with monitoring solutions such as CloudWatch CloudTrail etc.
- Experience with CI/CD pipelines for deploying applications on AWS.
- Proven implementation of cloud security models particularly identity network and encryption
- Knowledge of Gitlab or other DevOps tools and CI/CD integration
- Ensuring availability performance security and scalability of AWS and amp; related production systems.
- Excellent knowledge in managing AWS resources and configuring Amazon VPC and nbsp;AWS Firewall Amazon Elastic Load Balancing autoscaling AWS IAM Amazon EC2 Amazon S3 Amazon API Gateway AWS Lambda Amazon Aurora DB Amazon Redshift Active MQ AWS CloudTrail AWS CloudWatch and other services in the AWS family.
- Provision of critical system security by leveraging best practices and prolific cloud security solutions.
and nbsp;
Core Skills and Experience 25 points
- 10 years of experience with:
- Developing and maintaining system design models technical documentation and specifications
- Experience setting up environments and mechanism using tools such as JIRA Confluence Maven and Jenkins or similar tools
- Knowledge of IVR and Workflow.
- Experience in scripting languages like Python Bash PHP Java JavaScript Node etc.
- Experience in build tools like Git Ansible Chef Puppet etc. for continuous integration
- Knowledge of containerbased virtualization technology like Docker
- Integration experience in building and using APIs
- Experience applying industry web architectural and security standards and best practices
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics logging and monitoring on AWS and related platform. and nbsp;
- Designing maintenance and management of tools for automation of different operational processes.
- Evaluation of new technology alternatives and vendor products.
and nbsp;
Contact Center Domain Experience/Public Sector Experience 10 points
- 5 years of experience working with implementing Contact center solutions
- Knowledge of Public Sector Enterprise Architecture artifacts (or similar) processes and practices and ability to produce technical documentation that comply with industry standard practices
- Knowledge and experience with Contact center implementation in Public sector setting
- Experience adopting and adhering to Public Sector Unified I and amp;IT Project Methodology Public Sector Enterprise Architecture and Public Sector Gating process and Public Sector Standard Systems Development Methodologies
- Experience with large complex IT projects.
and nbsp;
General Skills 10 and nbsp;points
- Proven technical leadership skills with ability to identify areas for improvement and recommend solutions and nbsp;
- Exceptional analytical problem solving and decisionmaking skills
- Demonstrated strong interpersonal verbal and written communication and presentation skills
- Proven troubleshooting and critical thinking experience
Must Haves:
- Experience in AWS cloud using AWS Services and tools including Lambda AWS Connect API Gateway Amazon Lex AWS CLI Kinesis S3 KMS Glue DynamoDB RDS Amplify and other core AWS services.
- Extensive experience in design development and implementation of an Amazon Connect cloudbased contact center solution. Services including but not limited to: Call and Queue Flows Agent Experience Call Recording Metrics Contact Lens CTR Data analysis
- Developing and maintaining system design models technical documentation and specifications
Employment Type
Full Time
Key Skills
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