Communications Specialist - 911 Call Taker
Communications Specialist - 911 Call Taker
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$ 38613 - 48834
1 Vacancy
Job Description
General Description
- The Seminole County Sheriffs Office is now accepting applications for the position ofCOMMUNICATIONS SPECIALIST a position that performs the role of a 911 Call Taker.This position performs routine technical work in the operation of enhanced 911 emergency communication systems and computeraided dispatch systems.
REQUIRED DOCUMENT
Each applicant must complete aNOTARIZED Background Investigation Waiver.Failure to submit this document will disqualify your application. The waiver must be notarized and submitted with the prescreen application. A link for the form has been provided in red above.
Applications must be submitted before the closing date of May 6 2025.
Typical Duties
Note: Listed functions duties responsibilities and skills is not intended to be allinclusive and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriffs Office.
Receives all incoming telephone calls for emergency law enforcement and Fire Rescue services within unincorporated Seminole County and designated cities
Routes calls to the proper authority including processing Telecommunications Device for the Deaf (TDD) calls
Receives incoming nonemergency calls and routes to the proper authority or provides caller with requested information
Receives complaints over the telephone; secures appropriate information from the caller; refers complaint via computer system to the dispatcher for processing.
Relays information and messages to field personnel as required
Responds to inquiries from field personnel as to vehicle license tags drivers license information vehicle registrations warrants names criminal histories and special services information such as wrecker services technicians and K9 support
Utilizes crossreference materials and documents for transmittal of accurate locations
- Performs all other duties as assigned or required
Minimum Qualifications
- High School Diploma/GED
- Must be able to type 30 correct words per minute. A typing test is required as part of the prescreening process
- Must obtain a State of Florida 911 Public Safety Telecommunicator Certification within one 1 year
- Must obtain FCIC/NCIC and CPR certification within six 6 months of employment
- Internal applicants must have completed the Seminole County Sheriffs Office one 1 year probationary period
- Must possess and maintain a valid Florida Drivers License
Knowledge Skills Abilities & Other
Regular and prompt attendance is mandatory in the performance of an employees duties for this position to include scheduled work hours and required training activities calls for mandatory overtime needs and calls for service during times of an emergency.
Knowledge of county geography
Knowledge of telephone answering techniques
Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
Ability to communicate verbally in a distinct clear concise controlled and pleasant manner in a wide variety of circumstances with good diction in a wellmodulated voice
Ability to type at sufficient speed to accurately complete information for computeraided dispatch system
Ability to simultaneously communicate interpret and enter data into a computer terminal with speed and accuracy
Ability to understand oral and written instructions
Ability to react quickly and calmly in a variety of lifethreatening and emergency situations
Ability to sit for long periods of time
Ability to wear department issued headset equipment
Ability to work any shift
Ability to handle irate and hysterical callers in a calm courteous and professional manner
Ability to work under stress and exercise discretion and independent judgment in a variety of situations
Ability to establish and maintain effective working relationships with coworkers supervisors and an economically and ethnically diverse general public
WORKING CONDITIONS
The work environment for this position is in a high volume call center. The incumbent generally performs work in a sedentary position and wearing a headset is required. Incumbents may be exposed to information that may be violent in nature. The incumbent may be required to work any schedule that fulfills the needs of the position.
PHYSICAL ATTRIBUTES REQUIREMENTS
MobilityFrequent sedentary work; constant use of a computer
VisualConstant overall vision; constant color perception constant eyehand coordination; constant depth perception; frequent reading/closeup work; constant field of vision/peripheral
DexterityFrequent repetitive motion and reaching; Foot and hand coordination
Hearing/TalkingConstant requirement to hear normal speech; constant hearing on telephone and radio; ability to hear faint sounds; constant talking on telephone/radio
Emotional/PsychologicalPotential telephone contact with hostile individuals; exposure to emergency situations; may be exposed to trauma grief and death; frequent public contact; decisionmaking and concentration
Special RequirementsAbility to behave respectably and with utmost integrity even when off duty. Shift work (days or nights) with rotating days off including working weekends nights holidays and/or overtime; May be required to respond for any critical incident manmade or natural
Classified Position
Please direct any questions to:Brenda AngelSeminole County Sheriffs Office
Human Resources Division
100EslingerWay
Sanford FL 32773
External applicants for employment will submit to a thorough background investigation which includes but not limited to past employment/education verification driver license review credit history prior drug use history arrest/conviction record and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the Employment Application will disqualify your application.
The background investigation process may take 36 months depending upon the complexity of the applicants background and position for which youve applied. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening.
Candidates must also comply with the Agencys current Tattoo and Body Ornamentation Policy. A copy ofGeneral Order 28 Dress and Appearance can be accessed here. An applicants tattoos and body ornamentation must be disclosed at the time of application and will be documented as part of the agencys review process even if otherwise meeting the Agencys policy.
Applicants not selected for employment will receive notification from the Human Resources Division to include justification based on the following disqualifiers: negative background failure to meet minimum qualifications as outlined in the specific job description or any additional information discovered during the interview process. Applicants will be eligible to reapply with the Seminole County Sheriffs Office after one year from date of notification.The Seminole County Sheriffs Office is committed to a diverse work force is a drug free workplace and is an equal opportunity employer. We strongly support our military veterans and their families and encourage them to consider applying to agency job announcements for which they may qualify. PreferenceEligible Applicant service members and veterans and the spouses and family members of such service members and veterans receive preference and priority and are encouraged to apply for the positions being filled. Additionally certain PreferenceEligible Applicants may also be eligible to receive waivers for postsecondary educational requirements in employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
