Servicing and Collections Specialist
Servicing and Collections Specialist
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$ 85000 - 105000
1 Vacancy
Job Description
Jaris ability to remove complexity and increase access to capital for small businesses has positioned us as a leader in the embedded lending space leading to our rapid yet mindful and stable growth. We are a Series B company led by amazing industry veterans working to democratize commercial capital access to the small business owners typically ignored or exploited by traditional and predatory banking.
Small businesses are the backbone of any economy and we insist on partnering with those who believe in offering safe compliant ethical financial products to help them succeed.
Were looking for intellectually curious people who are passionate about small businesses and startups. Youll help build unique and accessible opportunities and change the way small businesses impact the economy.
About the Role:
Jaris is seeking a Servicing and Collections Specialist to join our Operations Team. In this role youll manage and execute daily servicing and collections operations with a focus on reducing net collection costs and minimizing losses. Youll work directly with small businesses to help them stay on track with their financial obligations while also providing valuable insights about our merchants to the broader Jaris team. The ideal candidate will quickly develop expertise in our credit and banking products and play a key role in shaping both the product roadmap and the merchant experience within a collaborative agile team environment. This is an onsite role in Burlingame CA.
Responsibilities:
- Manage a portfolio of delinquent merchant loan accounts proactively contacting merchants via phone email and other channels to collect outstanding balances and negotiate repayment plans.
- Conduct skip tracing to locate hardtoreach merchants and enforce UCC filings when necessary coordinating with legal or enforcement teams as appropriate.
- Maintain a professional firm and customerfocused approach in all communications while ensuring compliance with corporate policies and regulatory requirements.
- Accurately document all customer interactions payment arrangements and collection efforts in the CRM system.
- Analyze payment trends and portfolio performance preparing reports on delinquency rates resolutions and highrisk accounts for internal stakeholders.
- Identify and mitigate potential risks including fraudulent activity or noncompliant accounts and escalate unresolved or complex cases to management.
- Collaborate crossfunctionally with teams such as revenue risk legal and product to resolve merchant issues improve tools and deliver customer insights.
- Ensure all collection activities are performed in accordance with legal ethical and company standards.
Qualifications (Onsite Role Burlingame CA):
- Bachelors degree preferably in Business Administration or a related field.
- Minimum of 1 year of experience in a Servicing & Collections role within a fintech or banking financial institution; commercial lending experience preferred.
- Demonstrated ability to succeed in a fastpaced rapidly evolving startup environment.
- Proven track record of working both independently and collaboratively across crossfunctional teams.
- Exceptional organizational communication negotiation and problemsolving skills.
- Selfmotivated and resultsdriven with the ability to prioritize tasks and meet deadlines consistently.
- Experience with HubSpot is a plus.
- A proactive selfstarter mindset with a strong drive to improve collection metrics and enhance the overall collections process.
Nice to Have:
- Understanding of UCC filings enforcement processes and legal collection procedures.
Applicants located in the San Francisco Bay Area the expected annual base compensation range for this role is $85000 to $105000 USD. This salary range may be inclusive of several career levels at Jaris and will be narrowed during the interview process based on a number of factors including the candidates experience qualifications and location.
Additional benefits include:
- Company equity
- 401(k) plan with a corporate match
- Employee Assistance Program through Optum
- Commuter benefits
- Medical dental and vision benefits (PPO/HMO/HDHP options)
- Health & Financial Wellness through a Partnership with Calm Insperity & MSA (My Secure Advantage)
- Care Giver Support Program
- Flexible PTO
At jaris our corporate culture is based on integrity respect collaboration and transparency which guide all aspects of our business. As an international company we combine a diversity of cultures and invest in each individual to provide opportunities for growth and impact.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed connect with us via email at
Required Experience:
Unclear Seniority
Employment Type
Full Time
