Client Services Coordinator
Client Services Coordinator
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Job Description
Over the next three years Smart Works Leeds want to expand and embed the service we offer within the Bradford district. Reaching unemployed women in Bradford is integral to our mission of increasing the number of women we support in 2025 and beyond.
Thanks to a successful grant application from Yorkshire Building Society Foundation we now have the funding to expand the team and enhance our strategy. We are looking for a Client Services Coordinator to join us and support this exciting growth.
The Client Services Coordinator will play a key role in ensuring our clients have the very best experience when accessing the services Smart Works have available. Working closely with our service delivery and outreach teams you will be responsible for talking clients through the service; scheduling appointments; answering queries; and providing checkin person will attend events with an Outreach Lead to convert client referrals into appointments swiftly.
Along with the communication with clients the Client Services Coordinator will also liaise with our volunteer team providing them with the necessary information about each client to ensure that their appointment is tailored to their needs and they feel comfortable at each stage of their journey with Smart Works.
How to Apply
Please read the full job description and then submit your CV and cover letter through our recruitment system by9am on Monday 14th April.Your application should be addressed to Emily Zadok and Kate Murphy Centre Managers.
First round virtual interviews will be held on Thursday 24th April. There will be 2nd round in person interviews at the Leeds Centre on a date to be confirmed.
If you require any reasonable adjustments or alterations for the application and recruitmentprocesses please contact
Smart Works is committed to best practice employment practices including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
Smart Works promotes equity diversity and inclusion in our workplace. We make employment decisions by matching the Charitys needs with the skills and experience of candidates. These decisions are made irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation.
At Smart Works we will apply suitable measures to keep your information secure inaccordance with our Privacy Policy (a current version of which is available on ourwebsite.
Required Experience:
IC
Employment Type
Part-Time
