Tier 1 - Technical Service Desk Administrator 12hrs Night Shifts

Leidos has a new and exciting opportunity for a Position Title in our National Security Sectors (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering Computer Network Operations (CNO) Mission Software Analytical Methods and Modeling Signals Intelligence (SIGINT) and Cryptographic Key Management. At Leidos we offer competitive benefits including Paid Time Off 11 paid Holidays 401K with a 6 company match and immediate vesting Flexible Schedules Discounted Stock Purchase Plans Technical Upskilling Education and Training Support Parental Paid Leave and much more. Join us and make a difference in National Security!

Job Summary:

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software and IT Service Management software such as JIRA ServiceNow or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language. This position will work a Panama shift and 12 hours shift 6PM6AM.

Primary Responsibilities:

• Responsible for interacting with customers to handle service inquiries and problems.

• Implement troubleshoot and maintain IT systems.

• Independently and rapidly distinguish isolated user problems from enterprisewide application/system problems.

• Coordinate with customers and stakeholders to collect data conduct analysis develop and implement solutions associated with incident tickets and requirements.

• Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.

• This role analyzes recurring problems annotating and initiates solutions for preventing reoccurrence.

Basic Qualifications:

• Significant experience with customer support

• Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.

• Significant experience working in a face paced environment

• Significant experience with troubleshooting issues in a growing environment

• Time management skills

• Strong oral and written communications skills

• The candidate must have high school diploma or equivalent and 5 years of prior relevant experience.

• Candidate must have an active TS/SCI with polygraph.

• Candidate must be US Citizen.

At Leidos the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us helping you grow your career is good business. We look forward to learning more about you apply today.

CABARESTON

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.