NOLA Adminstrative Coordinator

Job Summary: The Administrative Coordinator is a friendly problemsolver who represents the mission and values of the Lighthouse serving as the first line of communication for callers and guests. The Administrative Coordinator provides front desk receptionist duties and administrative support to all departments while also connecting individuals with optimal resources for services and support both within and outside the organization. This role creates a warm and inviting atmosphere while exemplifying professionalism in appearance and attitude at all times.

The Administrative Coordinator demonstrates superior customer service organizational skills and time management strategies to successfully conduct administrative tasks and guest relations. Flexibility enthusiasm resourcefulness confidence and a passion for helping others are required traits. Excellent computer skills a strong work ethic attention to detail and a commitment to maintaining confidentiality are necessary for success.

JOB RESPONSIBILITIES:

1. Provide a friendly welcome to all callers and guests by offering service with a smile. Seek and organize information to ensure they are efficiently and accurately directed to the appropriate team members. Maintain calendars to assist guests in meeting their scheduled appointments.
2. Maintain responsibility for the lobby environment ensuring it remains clean organized and safe at all times. Restock materials as needed and create a professional efficient and welcoming office space for both staff and guests.
3. Monitor lobby traffic to ensure the safety and security of employees and guests. Issue and collect visitor badges and maintain visitor logs according to company policy.
4. Receive sort and distribute mail and packages daily. Stamp copy and log all checks prior to delivering to the Accounting Department.
5. Provide consistent feedback to the NOLA Office Manager regarding operations in the front office area.
6. Foster a team environment with effective communication and a coordinated approach to providing services.
7. Assist callers in identifying appropriate Lighthouse programs and community resources to meet their needs. Document Information & Referral calls as required to measure outcomes and monitor program success.
8. Answer and direct calls to the appropriate department ensuring efficient communication. Check and respond to voicemails twice daily.
9. Maintain the Lighthouse database of community state and federal resources for people with disabilities by ensuring resources are added removed and updated as needed.
10. Adhere to all Lighthouse policies and procedures.
11. Perform other duties as assigned by the NOLA Office Manager and Executive Leadership Team.

JOB QUALIFICATIONS

1. Education: High School Diploma; some college or clericalrelated advanced training from a business school or technical institute preferred.
2. Special Knowledge or Skills: Strong interpersonal communication skills to effectively engage with individuals of diverse personalities and needs. Excellent verbal and written communication abilities. Exceptional organizational time management and multitasking skills. Proficiency in Microsoft Office Suite including the ability to manage emails multiple calendars spreadsheets and online tasks. Familiarity with the RingCentral or other internet based phone system is preferred. Experience: Minimum of 2 years in office administration with positive references required.
3. Physical: Capable of efficiently carrying out assigned duties. Able to monitor guests entering and exiting the facility to ensure safety provide assistance as needed and uphold security procedures. Able to navigate the facility to effectively manage work responsibilities breaks and emergency evacuations with or without reasonable accommodation. Able to independently manage selfcare needs and daily living activities necessary for successful employment with or without reasonable accommodation. Working Conditions: Indoor office setting.
4. Work Schedule: 40 hours per week MF 8:00AM4:30PM.
5. Background Check and Drug Testing Required: Employment is contingent upon satisfactory results.
6. This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

At Lighthouse Louisiana we are committed to the principles of equal employment. We comply with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. We are dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay (and other compensation) termination and all other terms conditions and privileges of employment. In addition we take affirmative actions to recruit hire promote and retain veterans.