Patient Access Representative

City/State

Work Shift

Overview:

Sentara Careplex and Sentara Port Warwick are hiring Patient Access Representatives

Variety of Schedules Available:

• Full Time and Part Time
• Days Evenings Nights

Overview

The Patient Access Rep is responsible for all aspects of the patient registration process including: verifying the patient identity and selecting the correct patient record reviewing schedules and physician orders to register the patient for the appropriate service scanning important documents such as insurance cards IDs Living Wills and POAs and verifying and entering the patients demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect copayments deposits and outstanding balances and perform transactions securely. Greet patients and families answer questions and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling preadmission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associates or Bachelors degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers ICD9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar spelling and punctuation

Extensive training provided for entrylevel candidates and opportunities for advancement provided.

Talroo Allied Health registration scheduling insurance patient access

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

LongTerm ShortTerm Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara CarePlex Hospital located in Hampton VA is a 224bed technologically advanced acute care facility and Certified Primary Stroke Center. Other features include specialized services in heart and vascular urologic care along with advanced diagnostic and surgical capabilities a hospitalist program and one of the states busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara CarePlex Hospital the areas first dedicated orthopedic hospital. We improve health every day come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobaccofree environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.