Service Management Training Coordinator
Service Management Training Coordinator
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Job Description
Position: Service Management Training Coordinator
Location:London
Starting Salary:28000
Application Requirements:
- 2:1 degree in a technical IT based subject.
- Previous experience creating training/video documents.
- Proficiency in animation/video editing software (e.g. Final Cut Pro Camtasia Storyline 360 Rise Powtoon Canva ServiceNow or Adobe products) would be an advantage.
- Ability to work on site 5 days a week.
- Right to work in the UK unsponsored for the duration of the programme.
Overview of role:
Were looking for a Service Management Training Coordinator to develop and deliver engaging educational materials for Service Management processes across the organisation. Youll create training content facilitate webinars and collaborate with teams to ensure effective learning experiences that align with business goals. This role is ideal for someone passionate about Service Management with a strong understanding of ITIL and the ability to communicate complex concepts clearly.
Why Grayce
We specialise in driving change and transformation for some of the worlds most ambitious organisations and we are proud to have recently been voted as one of theFinancial Times Best Employers 2025. For over a decade weve partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying highperforming talent in the UK and beyond.
Our Accelerated Development Programmeis designed to launch the careers of recent graduates eager to make an impact.
We offer a fasttrack route to expertise allowing you to gain handson experience with one of our impressive fintech clients in a variety of flexible roles.
Opportunity:Youll embark on a journey of continuous learning gaining industryaccredited qualifications whilst getting handson experience working full time on site directly with prestigious FTSE100 250 and 500 organisations.
Delivery: You will typically work for one client delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity proactivity adaptability effective communication and problem solving.
Mentoring:Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. Theyll be your goto offering support insights sharing experiences.
Progression:Starting as an Analyst with the potential for significant salary progression you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme.
What makes a great Grayce Analyst
2:1 Undergraduate Degree:An undergraduate degree with a minimum 2:1 especially in a technical field like Computer Science Information Technology or Business Information Systems.
Technical Knowledge:We hugely value a solid foundation in technical concepts. You will ideally have a good understanding of Service Management frameworks such as ITIL SAFe and their application in realworld business scenarios. Proficiency in animation/video editing software would be an added bonus (e.g. ServiceNow Final Cut Pro Camtasia Storyline 360 Rise Powtoon Canva or Adobe products).
Analytical Problem Solving:Were looking for analytical minds that can spot patterns and think creatively. Whether its dissecting complex issues or finding fresh angles we highly value critical thinking skills and their application.
Soft Skills:From effective communication styles to planning organisation and a learning development mindset Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process.
Why work for us
Competitive Salary:Starting at 28000 with potential for significant growth.
Industry Recognition:We help you embark on your journey with fully funded industryrecognised qualifications designed to maximise your experience and put you in control of your career.
Mentors and Coaches:Access a network of mentors and coaches dedicated to you your experiences and development at Grayce.
Wellness Support:We are here for you 24/7 with our Employee Assistance Programme offering confidential assistance ranging from financial and legal support to health and wellbeing.
Grayce is not on the UK Border Agencys Sponsor Register and is unable to sponsor work visas for international applicants.
Required Experience:
IC
Employment Type
Full-Time
