L3 Application Support Engineer
L3 Application Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 100000 - 188000
1 Vacancy
Job Description
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Job Duties & Responsibilities
Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer you will provide support to our customers for diagnosing reproducing and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role you must be a motivated selfstarter be committed to ongoing selfeducation possess strong communication skills and have excellent technical problemsolving skills.
Skills & Qualifications
5 years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking security and/or wireless technology companies
2 years of experience working with UNIX/Linux scripting is a plus
2 years of experience working with Java based applications
2 years of experience with client/server applications and relational databases understand schemas database structures and ability to write SQL queries
1 year of experience with networking understanding of packet flows and TCP session establishment
Experience with SOAP / Web Services
Experience with RF networking
Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology
Strong troubleshooting skills
Strong communication skills with customers as well with internal crossfunctional teams
Experience in supporting software enterprise environments
Ability to work collaboratively with crossfunctional teams in operations project management and engineering to ensure customer satisfaction
High caliber high energy personality who loves excelling in a corporate environment
Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
Manage incidents in the incident management tracking system throughout the case lifecycle
Time management skills and the ability to prioritize.
Proven record of putting the customer first going the extra mile and doing what is right
Ability to mentor/coach technical support engineers
Education: This position requires a two or four year college technical degree or comparable experience.
Liberty Lake WA: The base salary is $75000 $148000. San Jose CA: The base salary is $100000 $188000.
#LIMC3
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!
The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Affirmative Action Employer. If you require an accommodation to apply please contact a recruiting representative ator email
Itron enables utilities and cities to safely securely and reliably deliver critical infrastructure solutions. We provide smart networks software services meters and sensors to better manage electricity gas water and city services. We are dedicated to creating a more resourceful world.
Employment Type
Full-Time
