Sr Manager Data Operations QA
Sr Manager Data Operations QA
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Job Description
Overview
Join the nations leader in secondlook finance servicing as our Sr. Manager Quality!
The impact youll have at Concora Credit:
We are looking for a Senior Manager to lead our enterprise Data & Analytics services and operations and QA function. The Data Ops Manager will be responsible for effectiveness and overall excellence in delivering trusted data reporting and analytical services to our Customers and Business users across Concora Credit.
You will manage a team of data QA and support engineers onshore/offshore and work with other IT and engineering functions to support and render the highestquality services from our data and analytics function. In addition your team should focus on continuous improvement processes with a focus on increasing our ability to support quicker and more reliable datadriven business decisions and outcomes.
Key success measures of this role would be delivering highly consistent and reliable services to our users strictly compliant or better than agreed SLAs in areas including but not limited to data latency completeness accuracy and enduser service criteria. Success in this role also requires the ability to supervise and mentor a global team of Ops engineers to scale and support our users 24 x 7 in a costeffective manner.
This position is located at our Beaverton OR office with a hybrid schedule. We are onsite Monday through Wednesday.
We hire people not positions. Thats because at Concora Credit we put people first including our customers partners and Team Members. Concora Credit is guided by a single purpose: to help nonprime customers do more with credit. Today we have helped millions of customers access credit. Our industry leadership resilience and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship were looking to expand our team and are looking for people who foster innovation strive to make an impact and want to Do More! Were an established company with over 20 years of experience but now were taking things to the next level. Were seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Responsibilities
As our Sr. Manager Quality you will:
- Manage daytoday operations and support Enterprise Data Platform Analytics Reporting and associated systems
- Assume service ownership of SQL and Data Analytics production data environment and related release management processes.
- Manage data QA function within the org aligned with IT quality best practices and support our datadelivery build processes
- Ensure successful partnership and collaboration with various crossfunctional teams like finance business intelligence digital product management PMO infrastructure operations and other business teams.
- Manage operational relationships with 3rd party technology vendors
- Provides daily direction and directives to direct reports in the performance of their duties establishing work priorities and in achieving company initiatives
- Collaboratively lead and develop technical standards and best practices for service support activities in production environments.
These duties must be performed with or without reasonable accommodation.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what were looking for consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Qualifications
Requirements:
- 7 years of handson experience in operations support and/or service management of highperformance enterprise data reporting or analytics systems
- 5 years of proven leadership experience coaching developing and engaging customer service and support teams.
- 5 years of experience and administrative and performance tuning proficiency in Microsoft Azure Databricks Data Replication and Cloud/SQL databases.
- Deep domain expertise in data warehouse big data and cloud technologies is strongly preferred.
- Strong familiarity and experience in the latest technologies handling PBsized data systems both structured and unstructured formats.
- Experience in delivering services in a fastpaced agile environment
- BA/BS in Computer Science Information Technology or a related field strongly preferred
Other Key Skills:
- Demonstrable presentation written verbal and interpersonal communication skills
- Thinker and planner able to see potential issues and needs in advance and plan appropriately.
- Ability to balance shortterm tactical decisions with longterm strategic thinking.
- Demonstrable leadership and team evangelizing abilities in changing ambiguous and challenging situations.
- Maintain excellent working relationships with all team members peers partners and all others within and outside the Enterprise Data organization
Whats In It For You:
- Medical Dental and Vision insurance for you and your family
- Relax and recharge with Paid Time Off (PTO)
- 6 companyobserved paid holidays plus 3 paid floating holidays
- 401k(after 90 days) plus employer match up to 4
- Pet Insurance for your furry family members
- Wellness perks including onsite fitness equipment at both locations EAP and access to the Headspace App
- We invest in your future through Tuition Reimbursement
- Save on taxes with Flexible Spending Accounts
- Peace of mind with Life and AD&D Insurance
- Protect yourself with company paid LongTerm Disability and voluntary ShortTerm Disability
Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Concora Credit Is an equal opportunity employer (EEO).
Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Required Experience:
Manager
Employment Type
Full-Time
