Senior Director EMEA Renewals
Senior Director EMEA Renewals
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Job Description
At Anaplan we are a team of innovators who are focused on optimizing business decisionmaking through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.
Our customers rank among the whos who in the Fortune 50. CocaCola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies that rely on our bestinclass platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategyled valuesbased and disciplined in youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
- Lead the EMEA team with a portfolio of renewals ensuring successful ontime of renewal processes and contract completion.
- Work directly withAnaplan customersthroughvideo calls emails phone and inperson meetings(when possible) to support the renewal cycle.
- Partner withCustomer Success and Sales teamsto ensure a seamless renewal experience particularly in cases involvingexpansion or addon opportunities.
- Negotiate renewal termseffectively ensuring customer retention while balancing business objectives.
- Manage thecommercial aspects of customer transitionsfromlegacy Anaplan productstonewer offerings optimising customer utilisation.
- Address customer and internal inquiriesregarding renewals pricing and contract terms.
- Review interpret and confirmcontract terms and conditions working closely withFinance Deal Desk and Legal teamsto ensure accuracy and compliance.
- Processstandard and complex renewal quotes autorenewal notices and ordersusingSalesforce CRM.
- Maintain anaccurate 180day rolling forecast of renewalsin your assigned territory.
- Archive andmaintain all renewalrelated documentationfor compliance and reference.
- Resolve issues proactivelyby researching solutions and consulting with internal teams.
- ACustomer First mindsetwith a strong focus on retention and satisfaction.
- 10 years of Leadership in a SaaS renewals sales customer success or account management experience preferably in an Enterprise SaaS environment.
- Strongnegotiation skillswith experience handlingcomplex renewals and contract discussions.
- A solid understanding ofdeal structuring pricing and contracting; familiarity withbasic revenue recognition policiesis a plus.
- The ability to quicklygrasp Anaplans Consolidation solutionsand articulate their value to customers.
- A resultsdriven mindset with strongorganization prioritization and problemsolving skills.
Our Commitment to Diversity Equity Inclusionand Belonging
Build your career in a place that thrives on diversity equity inclusion and belonging. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.
Required Experience:
Exec
Employment Type
Full Time
