Fan Services Associate
Fan Services Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Develop enhance and maintain relationships with Season Ticket Members by phone email and inperson event experience
- Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals benefits retention ticketing finance account management and gameday activities
- Identify troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
- Recover pastdue PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
- Manage records within Archtics and CRM ticketing systems
- Assist various departments on gamedays to develop further insight and skillsets within AMBSE
- 60 touchpoints daily
- 30hour work week ability to work home games
- Punctuality
- Meet weekly goals set by management
- Maintain a positive demeanor team spirit and professionalism at all times
- Attend and contribute to meetings
- Manage inbound line and live chat for both season ticket members and MBS
- This is an inperson position expected to work at MercedesBenz Stadium
- Customer service oriented
- Ability to produce timely results with a sense of urgency
- Use of sound judgment and problemsolving skills
- Uphold a high level of organization and attention to detail
- Be flexible and adaptable to change
- Bachelors degree in Sports Management Sales/Marketing Communication or Business preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
Required Experience:
IC
Employment Type
Full Time
