Customer Service Representative
Customer Service Representative
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Job Alert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
VSS Group is hiring a fulltime Customer Service Representative at our Deerfield Beach FL headquarters!
HIGHLIGHTS:
- Growthfocused company supporting over 5000 dealerships and service centers nationwide
- Join a tightknit team with a mission to deliver industryleading vehicle protection and performance solutions
- $17/hr $19/hr full comprehensive benefits including medical dental and vision insurance plans 401k plan life & disability insurance employee assistance program (EAP) etc.
- Fulltime onsite role with standard business hours
- Positive professional office setting with opportunities to grow into senior roles
- Support the national success of our core productsNitroFill Cilajet and Alacarte
COMPANY:VSS Group is a trusted partner for auto dealerships agents and warranty administrators offering premium vehicle protection products and tailored sales solutions. Our flagship productsNitroFill Cilajet and Alacarteare designed to elevate vehicle performance appearance and customer satisfaction. Backed by industryleading training and marketing support we help our partners drive growth loyalty and profitability.
With over 5000 active dealers nationwide VSS Group is on a mission to raise the bar for automotive protection and customer care.
Learn more: https://vssgrp
DAY IN THE LIFE:As a Customer Service Representative youll be the frontline of communication for our dealership partners and end users. From answering inquiries and verifying warranty coverage to processing registration changes and assembling marketing kits your role is vital to ensuring seamless service delivery. Youll work onsite with a collaborative team supporting VSS Groups nationwide impact.
Youll also assist with office inventory CRM data entry and basic administrative tasks. This is a great opportunity for someone who thrives in a fastpaced office environment and enjoys multitasking with professionalism.
RESPONSIBILITIES:
- Handle a high volume of incoming calls and emails with professionalism and efficiency
- Educate customers and dealership partners on the terms and benefits of our tire warranty programs
- Process oneoff registrations and cancellations
- Maintain and update our proprietary CRM system and databases
- Coordinate inventory orders for marketing materials and office supplies
- Assemble and ship marketing kits to dealer clients and field reps
- Assist with general administrative duties (scanning filing faxing etc.
QUALIFICATIONS:
- 2 years of customer service or warranty/claims administration experience preferably phonebased
- Associates Degree preferred
- Strong computer proficiency including Microsoft Office Suite
- Exceptional communication skills both verbal and written
- Knowledge of the automotive or tire service industry is a plus
- Bilingual (English and Spanish) preferred
- Detailoriented dependable and excited to grow with a missiondriven company
This is your chance to build a meaningful career with a company that values customer experience operational excellence and employee development. If youre a proactive problemsolver with a passion for service apply now to join the VSS Group team in Deerfield Beach!
Required Experience:
Junior IC
Employment Type
Full-Time
