Senior Patient Access Representative Employee Health Services

Job Description Summary:

Qualifications:

• Minimum of three 3 years experience required in a minimum of one 1 of the below;
  • A healthcare setting
  • Vocational training in healthcare
• Possess knowledge of clinical care provided in a medical office setting along with insurance requirements scanning and attaching documents within the Electronic Medical Record (EMR) back office processes required.
• Possess and maintain computer skills to include working knowledge of Word Outlook and Excel required. Possess ability to learn other software as needed. Experience with Meditech preferred.
• Possess knowledge of office methods equipment operations and process required. Possess an understanding of patient billing processes related to payments and adjustments required.
• Possess knowledge and understanding of medical terminology and abbreviations various medical forms reports and processing methods required.
• Possess ability to take the initiative to evaluate and institute problem solving on a daily basis.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact professionalism and diplomacy.
• Excellent organizational skills detailoriented a selfstarter possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

Job Specific Duties:

• Acts as a resource for staff in assigned area(s). Assists leadership in coordination of assigned staff as requested.
• Works with leadership regarding implementation of practice policies and procedures.
• Serves as a patient advocate.
• Professionally provides reception and administrative duties per department procedure and protocol.
• Performs the complete patient check in and check out process for assigned area(s) and per protocol.
• Completes incoming and outgoing record requests per Logan Healths procedure and protocol as applicable to assigned area(s).
• Processes insurance information authorization requests etc. as applicable to assigned area(s).
• Coordinates referrals to other practices and/or facilities as applicable to assigned area(s).
• Maintains consistent inventory of department office supplies as applicable to assigned area(s).
• Works closely with staff to create a positive work environment and excellent experience for the patient.
• Multitasks adapts and promptly follows directions to meet practice needs.
• Performs Revenue and Revenue Cycle related tasks per department procedure and as applicable to assigned area(s).
• The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Schedule:

Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of PreEmployment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a preemployment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/MF/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.