Become a part of our caring community and help us put health first

The Care Operations Support Assistant contributes to administration of care management. Provides nonclinical support to the assessment and evaluation of patients needs and requirements to achieve and/or maintain optimal wellness state by guiding patients/families toward and facilitate interaction with resources appropriate for the care and wellbeing of patients. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Schedule: Fulltime MF 8a5p

Worksite: Hybrid WFH/Atlanta GA.

The Care Operations Support Assistant Decisions are typically focus on methods tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures processes and techniques and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Generate and maintain KPIs and daily reports for care management activities. Schedule and confirm patient appointments efficiently and accurately. Conduct urgent appointment setting and follow up calls to ensure patients receive timely care. Work cross functionally with external entities for urgent appointment coordination. Accurately maintain electronic medical records (EMR) by entering relevant data and documents. Manage and prioritize patient waitlists to ensure fair and efficient care allocation. Facilitate the pairing of Medical Assistants with Clinicians to ensure smooth patient care delivery. Attend and actively participate in clinical team meetings to discuss patient care strategies and quality improvement initiatives.

Use your skills to make an impact

Required Qualifications

• This position is a Hybrid WFH/OnSite Atlanta GA and requires the candidate to reside in the Atlanta area due to business needs.

• Minimum of 1 3 years of experience in Provider Relations Operations Customer Service Logistics and/or Project Coordination.

• 1 2 years of demonstrated leadership experience.

• Minimum of 1 3 years of technical experience working within multiple operating systems and platforms at any given time. Knowledge of Microsoft Office Word Excel and Outlook.

• Administration support experience in a healthcare industry with familiarity with care and wellbeing resources.

• Excellent verbal and written communication skills including telephone and customer service etiquette.

• Ability to work crossfunctionally and communicate effectively with team members patients clinicians customers and leaders of all levels.

• Excellent interpersonal skills attention to detail time management and problemsolving skills.

• Experience working with patient electronic medical records (EMR).

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• It is preferred that the candidate reside in the Atlanta GA or the Atlanta surrounding area.

• Associate or bachelors degree in business or a related field.

• 2 or more years of demonstrated leadership experience.

• Experience with Microsoft Access and Microsoft Teams.

• Knowledge and/or experience with valuebased care and primary care.

Additional Information

Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

Interview Format: HireVue:

As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decisionmaking ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits:

Humana offers a variety of benefits to promote the best health and wellbeing of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future including:

Health benefits effective day 1
Paid time off holidays volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

WAH Requirements:

To ensure Home or Hybrid Home/Office employees ability to work effectively the selfprovided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless wired cable or DSL connection is suggested.
Satellite cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a biweekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LIBL1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time 40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$40000 $52300 per year

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support wholeperson wellbeing. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) shortterm and longterm disability life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more. Our unique care model focuses on personalized experiences taking time to listen learn and address the factors that impact patient wellbeing. Our integrated care teams which include physicians nurses behavioral health specialists and more spend up to 50 percent more time with patients providing compassionate personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patients wellbeing.

About CenterWell a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of seniorfocused primary care one of the largest providers of home health services and fourth largest pharmacy benefit manager CenterWell is focused on wholeperson health by addressing the physical emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM) CenterWell offers stability industryleading benefits and opportunities to grow yourself and your career. We proudly employ more than 30000 clinicians who are committed to putting health first for our teammates patients communities and company. By providing flexible scheduling options clinical certifications leadership development programs and career coaching we allow employees to invest in their personal and professional wellbeing all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or veteran status. It is also the policy ofHumanato take affirmative action to employ and to advance in employment all persons regardless of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.