Pharmacy Manager Emerging Leader

Bring your heart to CVS Health. Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced humancentric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable.

Job Purpose and Summary:

At CVS Health we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations we bring this promise to life with heart every day. The Pharmacy Manager Emerging Leader (PMEL) plays a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all demonstrating genuine care and setting the bar for the pharmacy team while developing their own leadership skills in preparation for increasing responsibility.

As a PMEL you will build upon your skills and responsibilities as a Staff or District Support Pharmacist and build additional competencies to become ready for a Pharmacy Manager (PM) role. You will be expected to complete a selfpaced collaborative training roadmap with both virtual and handson learning experiences to prepare you to lead a pharmacy independently. Program length depends on prior leadership experience inside and outside of CVS Health but is typically completed within 36 months for most Pharmacy Manager candidates.

While completing this roadmap you will continue delivering our purpose modeling our values and demonstrating genuine authentic care for our patients acting as a role model mentor and guide for the pharmacy team. You will support the home store PM by exhibiting best practices when working the bench including quarterbacking the team providing patients with meaningful counseling and abiding by all legal and regulatory guidelines complying with all workplace policies amongst other required activities. As tenure and readiness increase you will take on greater accountability for supporting the management oversight and operation of all aspects within your pharmacy including but not limited to:

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing counseling and immunizing practices
• Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap including strengthening pharmacy performance measures through effective coaching and consistent followup of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
• Assumes Pharmacy Managers daytoday duties when serving as the only or the primary pharmacistonduty
• Supporting safe and accurate prescription fulfillment by followingand directing the pharmacy team to followpharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care collaborating with the patients total healthcare team and proactively resolving insurance and/or medication issues
• Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
• Supporting the effective management of pharmacy inventory by followingand coaching the pharmacy team to followall inventory best practices with a special focus on protecting cold chain products for our patients and our business
• Partnering with the Pharmacy Manager to ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for immediate resolution if/as needed
• Remaining flexible for both scheduling and business needs while contributing to a safe inclusive and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed and ensuring compliance with all scheduling requirements including state and local scheduling requirements.
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to companyrequired trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
• Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g. COVID/Flu Hormonal Contraception etc. where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
• Understanding and complying with all relevant federal and state laws Board of Pharmacy regulations professional standards and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping to protect patient privacy and security and to maintain a safe and inclusive workplace for our colleagues

Required Qualifications:

• 6 months of experience as a Staff or District Support Pharmacist
• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list

Essential Functions:

• Regular and predictable attendance including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people and do so in a friendly manner
  • Notice and understand patients reactions and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
  • Provide clear and actionable direction coaching and feedback to pharmacy team members
• Mathematical Reasoning:
  • Ability to use math to solve a problem such as determining the total number of tablets to dispense days supply and/or number of full bottles and additional bottles needed to fill a prescription
• Issue Resolution:
  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift scan and bag items
  • Reach overhead; stretch or reach out with the body arms and/or legs to grasp items
  • Move fingers repetitively; picking pinching typing or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place move or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree requiring full use of the lower extremities and back muscles to move items between low and high positions including bending spine at the waist
  • Close visual acuity to perform activities such as: transcribing viewing a computer terminal reading visual inspection involving small parts
  • Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications:

• 1 years of related work experience in a pharmacy retail medical or customer service setting
• Ability to work in other locations across the market as business needs require

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

In addition to your compensation enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical dental and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fullypaid term life insurance plan to eligible employees and shortterm and long term disability benefits. CVS Health also offers numerous wellbeing programs education assistance free development courses a CVS store discount and discount programs with participating partners. As for time off Company employees enjoy Paid Time Off (PTO) or vacation pay as well as paid holidays throughout the calendar year. Number of paid holidays sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits please visit Benefits CVS Health