Help Desk Engineer
Help Desk Engineer
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 40000 - 60000
Vacancy
1 Vacancy
Posted on :
13-04-2025
Job Description
Wolverine is a company that thrives because of its people. Wolverines are ambitious entrepreneurial and passionate about their craft. We are looking for a selfstarting and wellorganized Help Desk Engineer to provide first response technical support in an efficient and accurate manner.
What Youll Do
- Build test repair maintain a variety of hardware (computers laptops tablets etc. peripheral equipment and software
- Follow up with customers provide feedback and see problems through to resolution
- Provide excellent customer service skills and exceed customers expectations
- Ensure proper task recording documentation and closure
- Recommend procedure modifications or improvements
- Maintain inventory of all hardware equipment software and software licenses in database
- Provide first level support using computerized ticketing system email phone and in person
- Research turnkey software and/or hardware systems to support trading requirements
- Process invoices for payment
- Process purchase orders
- Flexibility to cover different shifts when needed (including weekends)
What Were Looking For
- Strong written and verbal communication skills
- Advanced troubleshooting multitasking and initiative skills
- Detail oriented and team player
- Solid knowledge of Microsoft Windows environment (working knowledge of Linux is a plus)
- Ability to work with a strong sense of urgency
- Enjoys working in the same fastpaced and welldefined role for the long term
- Must be able to lift up to 35 pounds
- BS or Assoc degree in Information Technology or equivalent
- Experience working with financial exchanges brokers and banks is a plus but not necessary
All candidates must be eligible to work in the U.S. without sponsorship.
Base salary is $40000$60000. Base salary is only one part of Wolverine Trading total compensation which includes an annual discretionary bonus.
Why Wolverine
Wolverine Culture:
Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (dont worry they wont be wearing a suit either). While we work exceptionally well as a team in the office our bonds are further strengthened through company events activities and giving back. Volleyball soccer hockey 5K runs picnic parties and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing outoftheordinary things together we foster creativity and broaden our imaginations to accomplish new challenges.
Wolverine Benefits:
Highly competitive salary & bonus opportunity
Generous paid time off and flexible scheduling
100 coverage of medical dental vision life and disability benefits for single coverage
Generous Paid Parental Leave
Retirement Plans: 401K and Roth 401K
Profit sharing plan
Long and shortterm disability
Perks of being at Wolverine:
Free breakfast and lunch from our inhouse kitchen with rotating menus (including snacks!
Onsite gym with a subsidized membership
Frequent company outings
Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development:
Inhouse education team classes and resources are offered for continuous learning opportunities
Mentorship Program through your first six months of employment
About Us:
Founded in 1994 the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading asset management order services and technology solutions. We are recognized as a market leader in derivatives valuation trading and valueadded order across global equity options and futures markets. With a focus on innovation achievement and integrity we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with an office in New York and a proprietary trading affiliate office located in London.
Employment Type
Full-Time
Key Skills
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