Customer Service Advisor
Customer Service Advisor
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Overview
SS&C is the largest global investor service provider servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers Financial Advisors Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries including the U.S. Canada U.K. Ireland Luxembourg Australia Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
About the role
If you have a positive open approach and a passion for delivering exceptional service then come join our team . We are looking for a someone that can provide an excellent customer experience by dealing with all inbound calls in a supportive and a development focused working environment.
- Competitive annual salary
- Company pension scheme
- Life Assurance 4 x salary)
- Healthcare
- Flex benefits scheme
Ideally we would like you to complete first contact resolution so full training will be provided to support this. You will gain a great insight into this industry speaking to a wide variety of callers such as clients IFAs (Independent Financial Advisors) investors and other financial institutions.
You will help with a variety of different calls such as account servicing raising appropriate work requesting investigations portfolio valuations update customer account details dealing with different investment products we work with such as ISAs Unit Trusts Investment Trusts and OEICs no two days are the same! This role will also give you a great understanding of different areas of the business and processes across the organisation.
You will be at the heart or our organisation where we love to develop support and give full training to our staff so you must be eager to learn and gain new skills.
The Ideal Candidate
- Good customer focus and complaint handling skills
- Excellent PC & keyboard skills
- Excellent call handling skills with a great telephone manner
- Organisation and time management skills to prioritise workloads
- Analytical problem solving and decision making skills
EEO Statement / Nonagency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from underrepresented groups to enable us to bring a diversity of perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
