Front DeskGuest Service Agent
Front DeskGuest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Fairway Inn & Suites formerly known as Par 5 Resort is now under new owners and new management and we are excited to add new team members to the resort! This property offers guestsoffers breathtaking views picturesque fairways and a unique location in Mishicot WI. which is just 35 minutes away from Green Bay.
Join our Guest Services/Front Desk team!
Ideal candidates for this role with have prior customer service experience the ability to provide exceptional service the ability to work independently and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm availability for weekends and holidays is required.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotels Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Taskdriven individual who is able to focus on the guest ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guests stay.
- Accommodate and anticipate guests needs respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel area attractions and events.
- Process and collect payments accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Physical Requirements may include but are not limited to:
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
- Exposure to various noises and volumes with regular use of computers telephone printer/scanners radios and TVs near the lobby.
Must be able to successfully pass a background check as it relates to the job responsibilities for this position.
Benefits such as:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100 match at 3 contributions 50 up to 5.
- Paid Time Off Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin South Dakota North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels Hilton IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.
Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and propertylevel operations together with the corporate leadership team consisting of specialized hospitality industry experts make our organization a leader in the industry and experts in delivering a firstclass guest experience. The combined experience developing opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable clean safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
