Accounts Clerk Hybrid
Accounts Clerk Hybrid
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$ 36500 - 52000
1 Vacancy
Job Description
The Accounts Clerk (Hybrid) is responsible for performing the daily cash processing reports and billing functions. This position will meet customer needs by processing payments and reports timely along with handling phone calls and electronic correspondence. The chosen individual should be knowledgeable in all areas of premiums receivable.
Duties & Responsibilities:
- Prepare extract and capture checks and documents using an advanced onetouch process
- Review and process payments and documents using a dynamic and realtime remittance processing software including combo payroll deduct and collection payments
- Review and process Assigned Risk deposits working with Assigned Risk Underwriting staff
- Process returned premium physical and electronic checks includes analysis of file for next steps to be taken
- Review process and balance credit card payments and refunds
- Review and process agency electronic fund transfers
- Research and process undeliverable checks and mail
- Review and process accounts data queue items
- Research and maintain Abandoned Property records according to Abandoned Property Laws
- Prepare and retain accurate records in compliance with established best practices for Reg 118
- Review analyze and process various reports relating to billing reinstatement and refunds on the customers policy
- Responsible for handling all incoming Accounts phone calls voicemails and emails with the goal of making a lasting connection with each customer
- Clearly and accurately document all customer interactions providing a clear picture of the customers specific needs and resolutions
- Review and respond to written correspondence with insureds agents banks and payor services
- Process customer requests for billing schedule payment plan and payment method changes
- Process collection billings and receipts including correspondence with collection agencies
- Assist Customer Service and others with questions or escalated phone calls
- Other duties as assigned
Requirements:
- High school diploma
Skills/Qualifications:
- Capable of operating Opex extractors and scanners
- Ability to follow established procedures with accuracy and detail
- Must maintain confidentiality honesty and integrity
- Knowledge of Microsoft Word and Excel a plus
- Customer Service Orientation Commitment to providing excellent customer service and a desire to help people. Good oral and written communication skills
- Critical Thinking/Emotional Intelligence Ability to take ownership of the customers issue and problem solve until resolution
- Respond interact and communicate as a highly skilled insurance professional with prompt and accurate information
- Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller
- Understand and communicate details of the NYCM website features pertaining to premiums receivable
- Maintain a professional relationship with the Interactive Management Staff and be an active participant in coaching sessions and evaluations
Payband: 1 / 37.5 hours per week / Hybrid
Salary: $36500 $52000
Accepting applications through: 5/1/25
Employment Type
Full-Time
