Operational Process Management
Operational Process Management
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Job Description
Description
Job Summary
This role is responsible for owning moderately complex operational processes collaborating with stakeholders to improve processes and maintaining accurate documentation. The role implements quality control measures generates comprehensive reports and provides recommendations for enhancements. The role focuses on customer satisfaction evaluates technology solutions and participates in training programs to develop expertise in relevant areas.
Responsibilities
- Collaborates with operational team and business stakeholders to gather channel data from HP partners use established processes/procedures to do daytoday operation
- Responsible for performing data validation based on business and stakeholders requirements
- Responsible for hosting calls with operational team and business stakeholders
- Acts as a proactive team member and may act as a project leader on small projects.
- Produces moderately complex process deliverables analysis and reports provides input to recommendations.
- Implements process refinement and improvement by applying a developing understanding of internal business processes and policies.
- Evaluates a variety of moderately complex business issues by applying basic subject matter expertise
Education and Experience Required
- University degree or equivalent experience.
- Typically 57 years of experience in Partner Data collection Incentive Rebates Payouts through performance & sales targets validation and Disputes & query handling from Partners.
Knowledge and Skills
- Strong communication skills (e.g. written verbal presentation). Mastery in English
- Developed knowledge and skills with business applications (e.g. Excel word powerpoint
- Should have Basic knowledge Power BI Advance Excel and Basic automation knowledge
- MS Dynamics knowledge is an added advantage
- Advanced problem solving skills
- Ability to work as proactive member of a team as well as independently.
- Developing understanding of internal business processes and policies.
- Ability to work in a fastpaced environment and multitask while paying close attention to detail.
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Responds to routine issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job
Sales OperationsSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
