SAP CX Business Systems Analyst
SAP CX Business Systems Analyst
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
6 plus years hands on configuration experience in SAP CRM on Prem/ SAP C4C/SAP Service or Sales cloud Modules. SAP Service and FSM modules experience is a plus
Two full cycle Implementations and configuration of SAP CX modules
B2B Integration experience between SAP and 3rd party Applications
SAP certification in SAP Service cloud FSM and SAP S4
Working knowledge of SAP CRM Middleware interaction between SAP SD/CRM is a plus.
Cross functional knowledge and interaction points between CRM and ECC SD modules.
Strong experience in leading and conducting requirements gathering sessions with end customers.
Responsibilities include but not limited to:
Facilitate conversations to assess requirements define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S4 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers architects and project managers to deliver scalable and reliable SAP CX solutions.
Providing a business process engineering perspective during design review for projects.
Documents all BKMs and provides support as needed. Experience in project rollout in preparing test plans training documents and conducting UAT. Excellent communications required high level English language communication skill oral and written at peer and to senior level management.
Demonstrated accomplishments under challenging situations and constraints.
Minimum Qualifications
Bachelors Level Degree with at least 7 years of experience. OR
Masters Level Degree with at least 6 years of experience.
Two full cycle Implementations and configuration of SAP CX modules
B2B Integration experience between SAP and 3rd party Applications
SAP certification in SAP Service cloud FSM and SAP S4
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
IC
Employment Type
Full-Time
