Customer Service Advisor - Finnish Speaking fixed-term
Customer Service Advisor - Finnish Speaking fixed-term
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Job Description
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team you will be at the heart of the action helping us support our fans during our busiest season.
Thats right helping LEGO fans is our superpower and we love it! Every day our awardwinning Consumer & Shopper Engagement (CSE) team springs into action working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow
If youre eager about embarking on a journey filled with creativity and problemsolving and excel at helping others and building connections we encourage you to apply!
About the Role:
This is a fixed term contract until31st January 2026.
As a Customer Service Advisor youll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10. Full inperson training will be given with an up to 4 week induction followed by onthe job support.
We also offer Best of Both our hybridwork approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week after training.
We resolve millions of queries each year covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together were crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why youre the perfect match
If you can keep cool when LEGO mini figures are losing their heads then we want you on the team! Youll bring energy compassion and fluency in English and Finnish.
What youll be doing
- Respond to consumers in both English and Finnish spoken and written.
- Engage with consumers via phone and email. Handling a range of topics including order and returns queries digital and app experiences LEGO electronics brand information product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brickbased problems using our various tools and programs requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing
If youre passionate about creating magical moments for fans everywhere dont wait! Apply now!
#LICS1
Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.
Whats in it for you
Here is what you can expect:
Family Care Leave We offer enhanced paid leave options for those important times.
Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.
Workplace When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.
Thank you for sharing our global commitment to Childrens Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
