PSC Operator
PSC Operator
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Salary Not Disclosed
1 Vacancy
Job Description
WHO WE ARE
JBG SMITH owns operates invests in and develops a dynamic portfolio of highgrowth mixeduse properties in and around Washington DC. Our creativity and scale enable us to be more than ownerswe are place makers who shape inspiring and engaging places which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Posts Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Work in the Parking Service Center (PSC) field customer calls service inperson customer visits and support the parking operations of JBG SMITH.
For this opening the shift is 3pm11pm.
WHAT YOULL DO
- Answer phones and offsite intercom calls to the PSC with customerfocused interaction in mind.
- Assist customers with payments and monthly parking sign up.
- Update service and repair logs and report issues to incoming shift member.
- Review systems to ensure smooth site operations.
- Help report cash input and analyze financial and occupancy reports.
- Inspect and assess garage conditions.
- Ensure that parking and parking areas are to brand standard.
- Triage and repair equipment.
- Assist with other tasks as needed.
WHAT YOULL NEED TO SUCCEED (REQUIREMENTS)
- High school diploma (or GED).
- Thorough understanding of the paramount importance of customer service and a commitment to continually improve the customer experience culture.
- Strong communication skills to clearly articulate and guide customers through payment signup and other concerns.
- Proactive team player with the confidence to interact with individuals at all levels of the organization.
- Excellent organizational skills and keen attention to detail.
- Ability to multitask in a fastpaced environment.
- Demonstrated track record of accountability and responsibility for performance and work product.
- Strong analytical and problemsolving skills.
- Proficiency with basic mechanical repairs.
- Working knowledge of MS Office.
This is an essential role and vital to our operations; therefore the employee must be prepared to work during adverse weather conditions and other situations that may disrupt normal business activities. Additionally flexibility to work some weekends and holidays is necessary.
- 1 year of call center experience preferred.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property and site inspections may require any of the physical requirements listed below.
Ability to regularly perform the following:
- Frequently sit up to 50 of the workday.
- Use hands to handle office equipment and documents.
- Stand and walk to reach items with hands and arms.
- Lift up to 50 pounds and move objects up to 30 feet.
- Move freely throughout the property including moving up and down stairs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property inspections and general administration of responsibilities are affected by the environmental conditions listed below:
Work conditions may include the following:
- Exposure to wet or humid conditions.
- Exposure to fumes airborne particles toxic or caustic chemicals and outdoor weather conditions.
- Proximity to moving mechanical parts.
- Work in high precarious places.
- Moderate noise levels.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.
JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age status as a protected veteran disability sexual orientation genetic information or any other protected class in accordance with applicable law.
Employment Type
Full-Time
