Customer Service - Donor Support Technician
Customer Service - Donor Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Responsible for preparing the donor donor area and equipment for the pheresis process.
Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process responds to specific alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process such as machine alerts and alarms volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintains confidentiality of all personnel donor and center information.
May be crosstrained in other areas to meet the needs of the business.
Bilingual skills may be required at the discretion of the organization to meet the needs of the business.
Perform jobrelated duties as assigned.
Qualifications:
High school diploma or equivalent required
Minimum of three 3 months work experience preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL offers the following benefits for this fulltime position: Options for health care benefits including choices of plans for medical dental and vision prescription drug coverage; Companyprovided basic life insurance and Short and LongTerm Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits/cslp.
About CSLPlasma
CSL Plasma is one of the worlds largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35 countries CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Plasma!
Required Experience:
IC
Employment Type
Full-Time
