drjobs Associate Telephone Operator - Part Time Evenings

Associate Telephone Operator - Part Time Evenings

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1 Vacancy
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Job Location drjobs

Keene, NH - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

This position is located at Cheshire Medical Center in Keene NH.

Acts as first contact in assisting callers patients and staff in placing receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of callin order to refer and/or respond appropriately.

Responsibilities

  1. Receives transfers and places calls using appropriate telephone etiquette and standardized greeting.
  2. Exhibits superior listening skills utilizing reasoning problem solving quick responding and comprehension/understanding skills.
  3. Promptly and courteously answers questions from external users and provides general information.
  4. Interacts with all individuals in a professional manner providing attention support and assistance to foster an environment of exceptional customer service.
  5. Demonstrates proficient computer and telephone/paging skills.
  6. Demonstrates exceptional customer service skills.
  7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
  8. Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms codes or disaster incidents.
  9. Proficient in multiple mass communication notification tools.
  10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue STAT Airway STEMI Stroke and Trauma Team activations.
  11. Performs other duties as required or assigned

Qualifications

  • High School Diploma or Equivalent
  • One 1 year working in a telephonebased customer service role preferably a healthcare environment and/or one 1 year telecommunications experience required.
  • Must be able to use computer/phone for extended periods of time.
  • Demonstrated ability to use multiple software programs and equipment in a fastpaced environment while assisting others.
  • Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
  • Demonstrated initiative and selfaccountability with exceptional organizational and time management skills.
  • Complying with DH policies and standards for all actions related to their role

Required Licensure/Certifications

  • None

Required Experience:

IC

Employment Type

Part-Time

Company Industry

About Company

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