Director Experience Relationship Management for Community Connect
Director Experience Relationship Management for Community Connect
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Director Experience & Relationship Management leads change management and customer experience strategies for the Community Connect program ensuring seamless adoption of Epic and related digital services. This role strengthens customer relationships enhances onboarding and integrates training communication and readiness strategies. They drive persona development feedback loops and action planning to optimize customer engagement. Additionally they oversee a diverse team manage budgets and foster innovation to improve service delivery. This position ensures strategic alignment between technology advancements and the unique needs of Community Connect partners driving a superior experience across the program.
- Plans organizes and directs the implementation and management of one or more components of the enduser experience on behalf of digital services. This may include organizational Change Management communications experience and relationship management.
- Responsible for the cultivation of top talent as well as their hiring management and succession within the organization. Selects trains develops and evaluates team members and initiates personnel actions in accordance with policies and organization philosophy. Maintains a diverse and inclusive team environment that produces unity enabling strong relationships with customers and other collaborating roles.
- Develops implements and maintains the expense and capital budget assigned to the area(s) of responsibility.
- Creates an environment that stimulates innovation and learning.
Qualifications
- Required Bachelors Degree or equivalent In related field
- Preferred Masters Degree MHSA MPH MBA or related field
- 10 years of relevant experience In the field of digital services information technology or other related discipline Required
- 5 years of relevant experience In people/project/technical leadership Preferred
- Pallet to Waist 6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend Standing: Seldom
- Forward Bend Sitting: Occasionally
- Trunk Rotation Standing: Seldom
- Trunk Rotation Sitting: Occasionally
- Reach Above Shoulder: Seldom
- Reach at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Corewell Health Place 100 Corewell Drive NW Grand RapidsDepartment Name
Community Connect Physician Services SupportEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8am 5pmDays Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Director
Employment Type
Full-Time
