Senior Specialist Customer Experience mfd 81547
Senior Specialist Customer Experience mfd 81547
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1 Vacancy
Job Description
Your Tasks
- Close collaboration with international internal stakeholders (e.g. country CX and product teams data privacy/legal HRandMarketing team etc.
- Prioritization assignment and of international CX projects
- Prioritization and assignment of international survey feature/change requests
- Providing clarifications answering questions and ensuring a shared understanding of the business requirements for CX Feedback Management Platform
- Defining actions for the Feedback Management Platform and assigning the actions to related stakeholders
- Supporting the when its needed
Your Profile
- Ideally Bachelors or Masters degree with a focus on Customer Experience Marketing or Market/consumer research
- Experience in working with technical product teams
- Experience with the tools JIRA and Confluence
- Good analytical skills/affinity for numbers
- Ideally practical experience in the field of Customer Experience/Insights or Market Research or Marketing or Product Management
- Understanding of different data resources/data flows
- Knowledge on the data formats (JSON CSV etc.
- Communication skills: Effectively Collaborate with different Stakeholders
- Ability of gathering analyzing and prioritizing the needs business requirements
- CustomerCentric Mindset
- Ideally First practical experience in the field of Customer Experience/Insights Market Research Marketing
- Proactive approach to work
- Team player
- Confident handling of MS Office applications
- Fluent in English
About Us
As an Senior Specialist (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CXrelated requests and work closely with several internal and external stakeholders. We are an international (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time are interested in customer insights and want to support us in delivering great customer experiences Great apply now and become part of the MediaMarktSaturn International Customer Experience Team!
Additional Benefits
Job Infos
Location:Mnchen Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ Customer Experience & Customer Care
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Employee
Recruiter:Lea Theresa Ellerich
Recruiter:Lea Theresa Ellerich
Required Experience:
Senior IC
Employment Type
Full Time
