Technology Product Service Engineer
Technology Product Service Engineer
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$ 110520 - 165840
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products best in class solutions or creating a lifelong career you can do the work that matters at Caterpillar. With a 95year legacy of quality and innovation and 150 locations in countries around the world your impact spans the globe.
When you join Caterpillar you are joining a team of makers innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We dont just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in the roads hospitals homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customers needs. Join us.
Job Summary:
Caterpillars Construction Digital and Technology (CD&T) group is searching for a Product Service Engineer to manage product support deliverables for our technology products. This role will own resolution for more complex site level technology issues that typically span multiple groups. Additionally the role will work with global marketing and other partner organizations to drive resolution for global support issues in the CD&T product portfolio. The position is suited for persons that are looking for opportunities for increased leadership global team collaboration and exposure to all of Caterpillars machine product groups.
What You Will Do:
- Own site technology customer support issues from end to end and work with cross functional members within the organization to drive issues to resolution
- Lead support focused projects that include cross functional members within the organization to achieve business goals
Education Requirement:
- Requires a degree in an accredited Mechanical Engineering Electrical Engineering Computer Engineering Computer Science or equivalent Engineering curriculum.
What Skills You Will Have:
Problem Solving:
- Ability to analyze risks and benefits of alternative approaches provide solution recommendations to stakeholders within the CD&T and wider organization team.
- Utilize all methods of tools available to identify problems.
- Build and utilize a network of technical experts in the solution process including product groups component engineering teams and other partner organizations.
Service Excellence:
- In the problemsolving process be able to identify or anticipate customers or Cat dealer expectations and satisfy them proactively.
- Resolve complex customer complaints or problems for CD&T technology platforms.
- Be a coachguide others on the team how to deliver excellent customer service to our Cat dealers and customers.
- Maintain Cat dealers and customers esteem of the organization through timely response and issue ownership.
Technical Excellence:
- Engage appropriate subject matter resources in the organization to effectively resolve technical issues.
- Coach others in promoting defining analyzing and providing superior technical solutions to CD&T problems.
- Provide effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues.
- Assume accountability for personal technical performance of CD&T product issues
Top Candidates Will Also Have:
- Project leadership experience
- Excellent problemsolving skills
- Excellent written and verbal skills
- Product/customer support or quality related experience
- Experience with telematics jobsite grading systems jobsite safety systems
- Experience troubleshooting construction machinery
Additional Information:
- The location for this position is Mossville IL or Clayton NC
- Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.
- This position will require up to 1015 travel.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage because we value your performance we offer a total rewards package that provides:
- Competitive Base Salary
- Annual incentive bonus plan*
- Medical dental and vision coverage
- Paid time off plan (Vacation Holiday Volunteer Etc.
- 401k savings plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short and longterm disability coverage
- Life Insurance
- Paid parental leave
- Healthy Lifestyle Programs
- Employee Assistance Programs
- Voluntary Benefits (Ex. Accident Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details
Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate login on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at more information visit caterpillar. To connect with us on social media visitcaterpillar/socialmedia
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Summary Pay Range:
$110520.00 $165840.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:April 10 2025 April 24 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
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Employment Type
Full-Time
