IT Technical Assistant
IT Technical Assistant
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£ 23863 - 25119
1 Vacancy
Job Description
We are seeking an IT Technical Assistant to join our Service Desk team. Working within our Service Desk providing a professional and friendly customer service experience for users of the IT Services across multiple sites aligned with ITIL 4 Framework. Methodical thinking with the ability to engage others. This will be a handson role providing 1st line triage and troubleshooting support to Connexus colleagues working in a multitude of different roles.
You will have experience of:
- Working in a fastpaced environment providing colleague support preferably in a technical helpdesk or customer service environment.
- Experience of working in a Microsoft environment including Azure Entra Office 365 and Active directory
- Basic Networking support and troubleshooting
- Supporting Windows 11 and Android OS devices and rollout
- Ability to diagnose and resolve hardware and software issues including setting up and configuring computers and peripheral devices
- Basic Cyber Security and Antivirus support and management
- Some previous experience providing 1st line support
If you have the required skills and experience for this exciting new role then we would love to hear from you.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: 06 May 2025
Interview date: 14 May 2025
About Connexus
Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and work our teams do is varied and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunitieshelping youmakethe most of your you want to work with likeminded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
Were rooting for you
Interviewing isnt easy and believe us when we say were rooting for you; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So we thought wed help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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Employment Type
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