Managed Services - Cyber - IAM SailPoint - Senior Associate - Operate

IAM Operations Senior Associate (India) JD

A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs data analytics innovation deals cyber resiliency response and technical implementation activities. You will have access to not only the top Cybersecurity Privacy and Forensics professionals at PwC but to our clients and industry analysts across the globe.

A career in our Advisory Acceleration Center is the natural extension of PwCs leading class global delivery capabilities. We provide premium costeffective highquality services that support process quality and delivery capability in support for client engagements. Our Acceleration Center team extends our leading Cybersecurity Privacy & Forensics capabilities.

As a Cyber Ops Senior Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to . PwC Professional skills and responsibilities for this management level include but are not limited to:

• Share and collaborate effectively with others creating a positive team spirit.

• Identify and make suggestions for improvements when problems and/or opportunities arise.

• Validate data and analysis for accuracy and relevance.

• Follow risk management and compliance procedures.

• Keep up to date with developments in my area of specialty

• Communicate confidently in a clear concise and articulate manner verbally and in written form.

• Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients

• Uphold the firms code of ethics and business conduct

Basic Qualifications:

Minimum Degree Required: Bachelors Degree

Minimum Years of Experience: 510 Years

Preferred Knowledge/Skills: Relevant experience in endtoend support for Oracle Identity Manager & SailPoint Identity Now /SailPoint IdentityIQ (IIQ).

Demonstrates knowledge leadership and/or a proven record of success in the following areas:

• Extensive experience in delivering support for Identity and Access Management engagements specifically with Oracle identity manager & SailPoint IdentityNow/SailPoint IIQ.

• Proficient knowledge of IAM technologies such as user provisioning access management authentication access certifications and role management using Oracle identity manager & SailPoint IdentityNow/SailPoint IIQ.

• Knowledge of IT security principles including authentication authorization and encryption.

• Hands on experience on the Identity Management Products specially on Oracle identity manager & SailPoint IdentityNow/SailPoint IIQ.

• Responsible for maintaining and providing support for the Oracle identity manager infrastructure and services ensuring seamless operation for end users.

• Responsible for maintaining and providing support for the SailPoint infrastructure and services ensuring seamless operation for end users.

• Proficient in configuring and customizing Oracle identity manager including automation using transforms roles rules and APIs.

• Proficient in configuring and customizing SailPoint Identity Now /IIQ including automation using transforms roles rules and APIs.

• Efficient in conducting user access reviews within Oracle identity manager ensuring compliance and accurate access rights management.

• Efficient in conducting user access reviews within SailPoint ensuring compliance and accurate access rights management.

• Experience working with a ticket management system such as Service Now.

• Collaborate with the different teams and clients to deliver solutions in a timely manner.

• Assist in debugging and troubleshooting issues including engaging with the technology vendor.

• Perform testing debugging and troubleshooting issues including interactions with the

technology vendor as and when needed.

• Good experience in ITIL process.

• Adhere to and implement security best practices across all applicable engagements.

• Promptly escalate complex issues ensuring all relevant details and documentation are included.

• Strong analytical and problemsolving skills to troubleshoot and resolve access management issues.

• Ability to work effectively in a fastpaced environment and manage multiple priorities and projects simultaneously.

• Instrumental in leading and mentoring a team of technical support engineers while delivering advanced technical assistance to client

• Experience in Application integration with Oracle identity manager & SailPoint Identity Now/IIQ.

• Excellent communication and collaboration skills to work with crossfunctional teams and stakeholders.

IAM L2 Analyst Responsibilities:

• Configuring deploying and managing the organizations IAM systems such as user provisioning access control and identity federation solutions.

• Managing the complete lifecycle of user accounts including creating modifying and disabling user accounts and access rights based on organizational policies and procedures.

• Implementing and enforcing access control policies ensuring that users have appropriate access privileges based on their roles and responsibilities.

• Monitoring and maintaining IAM systems to ensure compliance with industry regulations and internal security policies. This includes conducting regular audits and vulnerability assessments.

• Investigating and resolving issues related to access management user authentication and authorization. This may involve working with crossfunctional teams to identify and mitigate security incidents.

• Developing and maintaining IAMrelated policies processes and procedures and ensuring their adherence across the organization.

• Conducting user awareness programs and training sessions to educate employees on best practices for secure access management and data protection.

• Collaborating with other IT teams such as network security system administration and application development to ensure seamless integration of IAM systems and processes.

• Maintaining accurate and uptodate documentation of IAM systems processes and configurations.

• Identifying opportunities for process improvements automation and optimization to enhance the efficiency and effectiveness of IAM operations.

• Should have strong handson experience in doing RCA Ticket Response SLA compliance and support processes.

• Good knowledge on Incident/Change/Problem management process (ServiceNow).

• Should have a solid understanding of Java to support system functionalities

• Should possess strong scripting skills particularly in PowerShell and Ruby REST APIs to automate and enhance IAM processes.

• Should have good SQL knowledge and have worked on MSSQL/Oracle databases.

Tools Knowledge: Oracle Identity Manager SailPoint IIQ SailPoint IDN Active Directory Postman Putty WinSCP Git SQL ServiceNow Jira Java