Senior Business Development Operations Analyst
Senior Business Development Operations Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you driven by innovation and looking to thrive in a fastpaced growing environment Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience where every interaction becomes an opportunity and every insight drives meaningful change.
Introducing Calabrio The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers we empower businesses to elevate every interaction to new heights. Our cuttingedge cloud platform coupled with AIdriven analytics tools unlocks the true essence of customer sentiment turning data into actionable insights with lightning speed.
We are seeking a detailoriented and techsavvy B2B BDR Operations Specialist to join our team. This role is responsible for administering and optimizing key sales enablement tools managing account and territory assignments and providing reporting support to enhance the performance of our Business Development Representatives (BDRs). The ideal candidate will have expertise in Outreach LeanData 6Sense Salesforce and Excel.
Key Responsibilities:
- Own and administer our sales automation platform lead routing and prospecting tools
- Manage account and territory assignments to ensure BDRs have clear actionable territories.
- Collaborate with sales leadership to maintain accurate and uptodate territory definitions and assignments.
- Leverage Salesforce to track manage and report on BDR performance pipeline generation and lead progression.
- Develop and maintain reports and dashboards in Salesforce and Excel to provide insights into BDR performance and key metrics.
- Provide reporting support including ad hoc analysis and regular performance summaries.
- Ensure data accuracy and integrity across Outreach LeanData 6Sense and Salesforce systems.
- Continuously evaluate and improve processes to enhance BDR productivity and efficiency.
- Work crossfunctionally with Marketing Sales and RevOps teams to align BDR efforts with broader company goals.
Were looking for:
- Exceptional attention to detail and data accuracy.
- Strong problemsolving and analytical skills.
- Excellent communication and collaboration skills.
- Ability to manage multiple tasks and projects in a fastpaced environment
Requirements
- Bachelors degree in Business Marketing or a related field or equivalent experience.
- Proven experience in a sales operations or BDR operations role.
- Proficiency in Outreach LeanData and 6Sense administration.
- Strong knowledge of Salesforce including reporting and dashboard creation.
- Advanced Excel skills including data analysis and visualization.
- Experience with Drift or Qualified is a plus.
Benefits
Youve learned about what youll be doing heres what benefits youll be getting when you join Calabrio:
- Global team recognized for their passion for innovation.
- Innovative product culture and project exposure.
- Training and development from industryleading experts.
- Cutting edge benefit programs that include: 401(k) & matching; Medical Dental Vision Insurance; Disability & Life Insurance; Flextime Off Paid Holidays & Parental Leave; Tuition Reimbursement.
- We offer market competitive pay and benefits based upon the candidates skills experience and qualifications. Starting rate of pay for this salaried position is targeted at $90000 annually.
Our Power is Our People driven by Our Core Values:
Relentless Innovation: Kick status in the quo.
Customer Obsessed: Put the customer first. Always.
Results Matter: Take action that impacts. Every day.
Ignited by Our Diversity: Invite inspiration from everyone.
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy focused and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs great opportunities for career development and a balanced worklife to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose youll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AIdriven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive webbased architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners more than 2.25 million agents and over 7000 customers worldwide. Weve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner Forrester and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member we have been recognized by the Star Tribune Top Workplaces Great Place to Work UK named one of BCs Top Employers and recognized as a top 50 fastgrowth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status parental status or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act as amended or applicable state law who are unable to comply with Calabrios application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicants requested accommodation with those individuals who have a specific need to know such information.
Required Experience:
Senior IC
Employment Type
Full-Time
