Order Management Specialist
Order Management Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities / Tasks
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery plants as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse enduser markets and offers a comprehensive service portfolio.
For our offices in Granollers we are currently looking for an Order Management Specialist.
The main responsibilities are:
Customer service: Answer phone calls and manage requests made by customers distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
Order Management: Manage customers purchase orders. Create Sales orders purchase goods to central warehouse and followup delivery.
Order delivery tracking in coordination with Supply Chain & Logistics
Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
Invoicing of services: proforma and final after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
Management of maintenance contracts: registration of the relevant information of the contracts in the system control of intervention dates modifications in the list of materials during the term of the contract billing.
Management of incidents that arise during each phase of the order to cash process until resolution
Travel management of the technicians and the rest of the colleagues
Your Profile / Qualifications
Studies in Administration & Finance
Minimum 3 years of experience in the Backoffice department (Order Manager role)
Training knowledge and experience in administration
Valuable to get experience as part of project management team
Sensitive leadership personality experienced in leading high performance production organizations
English (Advanced)
High performance and result orientation
Outstanding communication skills
Convincing personality successfully pushing for results despite facing resistance
Ability to communicate to with all levels within the organization
We offer:
A flexibleremunerationpackage
Worklife balance hybrid working model as a combination of homeoffice and working in the office
23 vacation days per year
Great workenvironment as part of a collaborative team
Internal training and career development opportunities at national and international level
Be part of a Top Employer 2025 company.
GEA values equal opportunities. Applicants are therefore considered regardless of their age gender race ethnic origin skin color religion belief descent genes disabilities sexual orientation marital status veteranstatusor other characteristics worthy of protection. Applicants with disabilities are welcome and will be given preference if they have the same qualifications.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
