Conversational AI Tester- Senior Associate
Conversational AI Tester- Senior Associate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Data Analytics & AIManagement Level
Senior AssociateJob Description & Summary
At PwC our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.In data analysis at PwC you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive datadriven decisionmaking. You will leverage skills in data manipulation visualisation and statistical modelling to support clients in solving complex business problems.
Total Exp: 4 Yrs
Must Have:
Familiarity with the Conversational AI domain conversational implementation and testing customer experience metrics and industryspecific challenges.
Expertise in various NLU based testing methodologies including conversational flow end to end testing NLP and API testing functional testing regression testing integration testing performance testing and user experience testing on Conversational AI systems
Understanding of conversational (chats emails and calls) data to test and train Conversational AI systems
Understanding the critical factors in Performance Load and Stress Testing for Platform Evaluation and Integration Assessment
Understanding of cloud platforms (e.g. AWS Azure Google Cloud Omilia Cloud Platform NICE Salesforce etc. and their services for building and testing Conversational AI solutions for clients
NLP and NLU Verticals Expertise: Text to Speech (TTS) Speech to Text (STT) SSML modeling Intent Analytics Proactive Outreach Orchestration OmniChannel AI & IVR Intelligent Agent Assist Contact Center as a Service CCaaS Modern Data for Conversational AI and Generative AI
Familiarity with sentiment analysis topic modeling and text classification techniques
Experience with test automation tools and frameworks such as Cyara Botium Postman Qmetry Qtest Selenium IBM Watson Assistant Toolkits Cognigy Test Case Builder or similar to streamline and automate the testing process for chatbots.
Strong problemsolving skills with the ability to identify analyze and troubleshoot issues encountered during testing
Strong understanding of diverse testing methods across different devices to verify the Conversational AI system
Proficiency in programming languages such as JavaScript
Excellent communication skills
Nice to Have:
Proficiency in programming languages such as Python/Pyspark/R/SQL
Proficiency in any of the data visualization tools like Tableau Power BI Quicksight and others
Experience in survey analytics organizational functions such as pricing sales marketing operations customer insights etc.
Roles and Responsibilities:
Develop evaluate and execute on project test plans test books to include details about unit testing end to end testing and chatbot conversation transcripts under the guidance of project manager
Analyze chatbot performance metrics and generate insightful reports for client presentations
Collaborate and address identified issues with development and coach the junior team members
Devise complex testing scenarios for quality delivery of products
Identify and address potential vulnerabilities in Conversational AI system ensuring data privacy and protection.
Ability to test and deploy production ready code.
Build storylines and make presentations for the client team and/or PwC project leadership team.
Contribute to the knowledge and firm building activities
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Algorithm Development Alteryx (Automation Platform) Analytic Research Big Data Business Data Analytics Communication Complex Data Analysis Conducting Research Customer Analysis Customer Needs Analysis Dashboard Creation Data Analysis Data Analysis Software Data Collection DataDriven Insights Data Integration Data Integrity Data Mining Data Modeling Data Pipeline Data Preprocessing Data Quality 33 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
