Part-Time Student Services Assistant 2 14477

PartTime Student Services Assistant 2

Position Reports to: Coordinator of Enrollment Operations

Hourly Rate: $19.96 (Level 12 Support Staff)

FLSA Status: NonExempt

These positions are open until filled.

Below are the two shifts that are available:

Monday through Thursday: 2:00pm7:00pm Friday: 12:00pm5:00pm & Saturdays as needed.

Monday through Friday: 8:00am1:00pm and Saturdays as needed

These positions are 25 hours per week. During peak times employee may work up to 29 hours.

*These positions have collegewide responsibilitiesand requires travel between all campuses and offsite locations. The primary office location will be the Blue Bell campus.

**These positions have been approved for a flexible work option arrangement. Flexible work options can be endedat any timeby the College Cabinet and/or supervisors based on employee performance and/or as institutional needs change.

Basic Purpose of Job:

These positions will provide support to both new and returning students at the College as part of the Colleges mission of access retention and completion with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center duties at the Student Services Welcome Desk support of the Enrollment Services Assistants and providing support in the Testing center. This includes inperson and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom and other SelfService systems to support student success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Student Services

ESA/SSRC

• Provide Financial Aid assistance: How to apply status of financial aid including loans refunds scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.

• Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.

• Perform cashiering functions associated with tuition payments transcript requests payment plans account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling check imaging create deposits and verify credit transactions daily.

• Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk Switchboard or outreach to students.

• Perform other duties as assigned

Student Services Welcome Desk

• Welcome and check in New Returning and Prospective students. Maintain the Student Success Center NSE dropin advising advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.

• Provide operational support to Student Success Center staff to include but not be limited to: Advisors ESAs FA staff and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send receive and distribute mail emails and telephone calls and monitor the Student Success Center email and voicemail.

• Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.

• Use of imaging system to link relevant documents to electronic student record.

• Maintain procedural documentation materials and system access to effectively and accurately respond to inquiries.

• Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.

Test Proctoring

• Assist Testing Center with coverage
• Provide support with placement testing exemptions and scheduling

ESSENTIAL KNOWLEDGE & SKILLS:

1. Education/Training/Work Experience:

• High School diploma or GED required with 3 years work related experience required OR
• Associates degree may be preferred with 1 to 2 years work related experience required
• Proficiency in computer skills required
• Excellent communication both written and oral required

1. Specialized Knowledge & Skills:

• Specialized training in specific software or process may be required
• Customer service skills
• Problemsolving skills
• Ability to take initiative and work with minimal supervision

1. Additional Information Required:

• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload

• Ability to use some discretion and judgment
• Ability to work within a teamoriented setting

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race color religion religious creed sex pregnancy ancestry national origin age affectional or sexual orientation genetic information gender identity gender presentation veterans status marital status or disability in its educational programs activities or employment practices as required by Title IX of the Educational Amendment of 1972 section 504 of the Rehabilitation Act of 1973 and other applicable statutes.

Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator Mikiba W. Morehead Ed.D. TNG LLCat.

All other equal opportunity inquiries including those based upon disability should be referred to: The Director of Equity Diversity & Belonging ator.