Student Worker - Mayborn Museum Spark Guide - BC

Job Title:Mayborn Museum Spark Guide

Job Classification:Events and Hospitality Student

Department:Mayborn Museum

Hiring Manager:Brenna Bass

Contact:

Work Schedule: Work hours will vary depending on availability. Monday Friday 9:45 am 5:15 pmSaturday 8:45 am 5:15 pmSunday 12:45 pm 5:15 pm

Desired Length of Employment: Summer Break; May through August

Pay Rate: $9.25

Job Description:

Summer Spark Guide
Job Description

Department Mission and Purpose:

Mayborn Museum Mission Statement: Engaging our community and inspiring lifelong learning through our rich collections vibrant programs and handson experiences.

Spark Team Mission Statement:
Within the mission of the Mayborn Museum Complex exists the mission of the Spark Team:
The Spark Team exists to serve visitors by providing the highest quality visitor experience through promoting visitor engagement. The Spark Team also supports the career development of Baylor Students by providing them with personal development and leadership opportunities.

Job Summary:
This is an onyourfeet job. As part of the Museum Engagement Team Spark Guides will engage with museum visitors in the Mayborn traveling exhibit gallery Play Waco and other areas around the museum including the Historic Village Natural History Exhibits and Discovery Wing. Students will ensure high quality customer service to guests of the museum and facilitate educational activities.

Availability & Hours:
Work hours will vary depending on availability.
Monday Friday 9:45 am 5:15 pm
Saturday 8:45 am 5:15 pm
Sunday 12:45 pm 5:15 pm

Job Duties

Staff high traffic exhibit areas including Play Waco traveling exhibit and museum floor
Reset props and maintain cleanliness in Play Waco Traveling Exhibits and the Discovery Wing.
Staff traveling exhibit according to exhibit contract requirements.
Monitor exhibit functionality and report any issues to facilities and exhibits team.
Monitor guest behavior and report any issues to team lead and supervisors.

Greet visitors and deliver excellent customer service
Maintain comprehensive knowledge about museum history and exhibits.
Answer frequently asked questions about ticket prices and museum events.

Foster visitor engagement and learning
Facilitate educational experiences and handson activities for museum visitors created by education staff in the Traveling Exhibits Play Waco and throughout the museum in Spark Zones.
Provide visitors with additional information about museum exhibits.
Facilitate play and imagination for visitors throughout the museum.
Utilize interactive activities to help visitors make connections and learn about exhibit subject matter.

Exhibit professionalism in all things including appearance coworker interactions and visitor interactions
Attend monthly team trainings as necessary.
Use When I Work app to keep schedule and availability up to date.
Follow rules and guidelines set forth in Museum Engagement Student Employee Handbook.

Learning Outcomes
Professionalism
Effective Communication
Customer Service
Time Management
Teamwork
Facilitating Educational Experiences
Basic Museum Operations

Required hard / specialized skills
Ability to complete written tasks/checklists

Required soft skills
Enjoys interacting with children and adults from all ages and backgrounds
Flexible & adaptable
Team mindset
Respectful of visitors supervisors and coworkers
Enjoys inciting curiosity in visitors
Professionalism
Punctuality
Problemsolving

This position supports the mission of Baylor University by facilitating excellent customer service and meaningful personalized experiences for museum visitors.

• Assist in planning coordinating and helping with events as needed
• Deliver excellent customer services to clients and visitors
• Provide information and answer inquiries as needed
• Assist with various activities and tasks related to events and hospitality services
• Ability to comply with University policies
• Maintain regular and punctual attendance

Employer: Baylor University

Work Location:Mayborn Museum Complex

Work Address:1300 S University Parks Dr Waco TX 76706