Imaging Operations Supervisor

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

The Role

We are currently seeking a dedicated people orientated individual to fill the role of Digital Solutions Operations Supervisor at ou Rugby location.

Iron Mountains Digital Business Unit transforms physical records into accessible digital formats streamlining business operations. We provide comprehensive digital information management solutions including scanning indexing and secure storage supporting our customers digital transformation

As a key management figure youll be responsible for overseeing document logistics preparation scan conversion and postscan processes in both general and secure production environments. Your role will be crucial in ensuring optimal facility performance adherence to operational processes and attainment of commercial goals while upholding full compliance with local legislation and IME procedural requirements.

Key Accountabilities

• Promote and maintain a high standard of operational excellence and personnel management supervising all operational activity and operational personnel within the agreed upon parameters;

• Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress delivery schedules pipeline forecasts or commercial objectives;

• Keep relevant colleagues updated on all operational or supply chain issues productivity improvements achieved service improvements achievements and cost savings initiatives;

• Agree monitor and update on a regular basis a service delivery plan that commercially maximises the facilitys resources whilst meeting or exceeding client expectations

• Agree and continually monitor/update a pipeline forecast and workinprogress stream in relation to all service deliverables for the facility.

• Ensure that a detailed and factual list of daily service deliverables is established maintained and monitored at all times.

• Set monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues through regular performance reviews and feedback

• Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees and maintaining evidential training records

• Ensure that detailed TQA processes and procedures have been communicated and are being followed according to requirement.

• Maintain a commercially viable operation through daily monitoring/interrogation of financial results.

• Ensure that produced client products and services achieve/exceed agreed cost overrecovery objectives.

• Ensure that local Iron Mountain DS contracts are delivered against agreed cost models; plan/initiate corrective action where an individual product contract order or individual member of staff is performing below required objectives.

Key Skills & Experience

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyones voice is heard opinions are valued and feedback is encouraged fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26000 talented individuals from 59 countries opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain family personal wellness and wellbeing. (Local benefits may vary based on countryspecific policies.

• Unleash Your Potential: Access abundant opportunities for personal and professional growth preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce leaving an enduring legacy for generations to come.