Motor Claims Manager
Motor Claims Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To attend to the daily operational management for all motor claims matters including all claims salvage matters across various products and to provide supervisory oversight over a defined area.
Role Purpose
To attend to the daily operational management for all motor claims matters including all claims salvage matters across various products and to provide supervisory oversight over a defined area.
Duties & Responsibilities
Provide a daily operational function for the Team which shall include among others and are not limited to:
- Utilize reports from all systems to ensure effective operational management: daily weekly and monthly
- Manage and reduce all exceptions
- Prepare operational reports and proposals as needed
- Provide ongoing Technical and Operational training (technical claims procedure for staff) and advise to all stake holders
- Provide guidance and mentorship to claims handlers assisting in their professional development
- Managing and resolve complaints and disputes
- Ensure compliance to policies and procedures and identify and address performance issues
- Maintain training material process flows and SOP
- Constantly improve and manage efficiency to achieve maximum potential
- Make decisions and authorisations within claims mandate
- Continually manage review and measure team activities against targets and SLAs
- Build relationships manage and monitor service providers
- Identify and drive system enhancements
- Manage Claims cost reduce claims leakage and enhance salvage income
- Evaluate claims promptly and accurately determining coverage and liability and manage the allocation of claim reserves/outstandings
- Attend and chair meetings and collaborate with other departments such as underwriting and legal to resolve complex claims issues
- Manage credit control
- Manage and maintain effective implementation of compliance legislation and regulatory matters and stay informed of industry trends legal developments and emerging technologies related to claims
- Manage mentor training and instruct team
- Attend to high quantum/complex/contentious claims
- Provide all stakeholders with the highest standard of service
- Timely responses to email and telephonic messages
- Document claim activities and maintain accurate records
Requirements
- Matric
- Computer Literacy (MS Word Outlook and Excel)
- Comfortable with Insurance Systems
- Insurance qualification or studying towards NQF 6
- Management Qualifications
- RE / KI
- Motor Mechanical background will be advantageous
- Motor Assessment experience will be advantageous
- Registered Representative
- At least 10 years operational motor claims handling
- At least 5 years managerial experience with team of least 12 staff members
- Commercial and Corporate fleets aggregates and salvage management
- Binder and NonBinder experience
Competencies
- Good interpersonal skills andcommunication skills
- Negotiation skills
- Management Skills and People Management Skills
- Attention to Detail
- Ability to work under pressure
- Innovative and curious
- Selfstarter with elevated levels of motivation
Required Experience:
Manager
Employment Type
Full-Time
