Remote Online Exams Customer Experience Assistant - Polish Speaking
Remote Online Exams Customer Experience Assistant - Polish Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to drive seamless operations and deliver outstanding service to our customers Were seeking an Online Exams & Customer Experience Assistant to provide toptier support while ensuring exam integrity. As a key part of our agile team youll enhance the efficiency and excellence of PeopleCerts global certification services. Join us and make an impact!
Duties and responsibilities
Customer Service:
- Provide exemplary customer service to candidates testing centers and other stakeholders through various communication channels including email chat and phone.
- Address inquiries resolve issues and ensure a positive customer experience throughout the examination & certification process.
Online Proctoring:
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
BackOffice Exam Operations:
- Execute administrative tasks related to exam registrations scheduling and result processing.
- Maintain accurate and uptodate records in our systems ensuring compliance with established procedures and standards.
- Collaborate with crossfunctional teams to streamline processes and improve operational efficiency.
General Duties:
- Work effectively in a team environment and liaise with other teams in order to get the job done and reach the best possible results.
- Carry out any reasonably allocated duties and tasks relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCerts multinational presence and global operations across multiple time zones.
- Ensure their work and presence is aligned with companys values Quality Passion Integrity Innovation at all times
Minimum required skills and qualications
- Bachelors degree any discipline will be an asset
- Previous experience in similar position/ function will be considered as an asset
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English & Polish language (nativelike or C2 level certification desired LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
- Excellent interpersonal verbal and written communication skills.
- Well organized selfdriven flexible and able to work in a highvolume fast Internal paced and deadlinedriven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis weekends and holidays).
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
- If working on the SELT service in the UK background checks will include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
All applications will be treated with strict confidentiality.
Employment Type
Full-Time
