POS Support Specialist
POS Support Specialist
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Job Description
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaUHaul is looking for a Remote POS Support Specialists to join the team in Phoenix Arizona. Under the direction of the Manager UHaul POS Support POS Support Specialists are responsible for providing remote support to UHaul Dealer Center Marketing Company Shops Tech Center and Towers Internal end users of UHaul computer based applications and systems.
Pay: $19 per hour
Location: Remote
Job Details:
Provide Remote support via phone queues and live chat assistance to all applications used to facilitate rental transactions and daily functions of UHaul field and internal personnel.
Troubleshoot UHaul owned and maintained peripherals ie: printers cash drawers mobile devices computer workstations credit card payment terminals modems routers switches etc.
Identify software discrepancies and report to development teams for resolution.
Research issues and assist in swift incidence and response scenarios.
Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
Trace possible network issues that impede the proper function of the software and escalate as appropriate.
Identify Voice and VoIP issues and resolve or escalate as appropriate.
Assist with resetting and troubleshoot User softphone equipment.
Build and manage field mobile devices using Meraki
Work with routers switches and modems on a Tier 1 level.
Job Qualifications:
Fundamental working understanding of basic network functions ie: Ping tracert etc.
Understanding of IP addresses and configuration of routers modems and switches.
Support identify and resolve operating system and browser issues.
Troubleshoot multiple mobile devices utilizing UHaul mobile applications.
System diagnostics and specifications via command prompt.
Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.
Appropriate professionalism and demeanor including phone and chat etiquette.
Ability to type quickly and articulate information clearly.
Understanding of networked equipment and the ability to remotely install troubleshoot and resolve peripheral hardware issues.
Job Requirements:
Fundamental networking knowledge and experience is PREFERRED.
Knowledge of Center/MCO workstations and peripherals is PREFERRED.
Experience programming and managing devices through Meraki PREFERRED
Working knowledge of operating systems and browsers.
Typing speed minimum of 45 wpm.
Excellent written and verbal communications skills.
Wellrounded knowledge of peripherals in a networked environment.
Knowledge of mobile device and application troubleshooting.
Perks of joining the UHaul fleet:
Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits events and resources to help team members becomes the happiest and healthiest they can be.
Here are just some of the programs UHaul has available:
Full Medical coverage
New indoor fitness gym
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable onthejob training
Prescription plans
Dental & Vision Plans
Business and travel insurance
YouMatter Employee Assistance Program
Paid holidays vacation and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Discounts on cell phone plans hotels and more
LifeLock identity Theft
Tuition reimbursement program
Free online courses for personal and professional development at UHaul University
Savvy consumer wellness programs from health care tips to financial wellness
UHaul federal credit union
UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
