Patient Access Rep Associate Womens Health Scheduling Virtual
Patient Access Rep Associate Womens Health Scheduling Virtual
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Starting pay is 16.83 per hour or higher depending on years of experience.
Job Summary
Assist and educate patients providers medical office staff and/or Health system staff with accessing services facilitating and resolving problems understanding navigation questions. Consistently create an exceptional experience with each contact via inbound and outbound calls online chat email etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators as well as Corporate values and codes of excellence.
Essential Functions
Demonstrates high competency in responding to service inquiries from patients providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
Assist patients providers practice staff regarding accessing service lines facilitating scheduling & registration tasks along with support of other nonroutine questions.
In accordance with standard work consistently create an exceptional experience with each contact via inbound and outbound calls postal mailing online chat TEAMS email etc.
Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry industry standards policy changes and operational improvements.
Consistently meets standards of the OnTrack performance and demonstrated ability to perform all duties of the associate level
Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements.
Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Demonstrated ability to influence support and improve upon processes
Qualifications
Required
High School Diploma or equivalent
2 years of relevant experience in related field.
Preferred
Associates degree
1 year of relevant experience in customerfacing service on phone or face to face; customer service high volume call center medical billing insurance environment relevant to benefits provider contracting claims processing and/or managed health care
1 year of relevant experience Revenue Cycle
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Kentwood Medical Office Building 4600 Breton Rd KentwoodDepartment Name
Patient Access Service Center PACE Specialty SchedulingEmployment Type
Part timeShift
Day (United States of America)Weekly Scheduled Hours
32Hours of Work
8 a.m. to 4:30 p.m.Days Worked
Monday FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Employment Type
Part-Time
