Operational Services Manager
Operational Services Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking to recruit an inspirational Operational Service Manager on a permanent basis within the Response Repairs team covering our housing portfolio. This position requires a hardworking individual with good people management skills excellent communications ability to interrogate data to enable operation improvements to our service whilst a track record of providing an excellent customer experience is essential.
Your main role will include direct line management of a team of Supervisors and Planners delivering a range of services across the Repairs and Maintenance Team.
You will provide leadership to the team through effective coaching mentoring one to ones and team briefings ensuring the team members are objective driven and adequately trained to fulfil their responsibilities and are working to policy and procedure. You will also support in the management of contractors and quality audits in these work streams ensuring they are meeting Connexus Standards.
This is an exciting opportunity for a housing repair professional to work with a wellregarded and respected housing association who aim to make a real difference in delivering housing repairs to much needed communities. You will need to demonstrate a good knowledge of current health and safety legislation housing regulation and best practices.
Shortlisting date:25 April 2025
Interview date: 28 April 2025
About Connexus
Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and work our teams do is varied and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunitieshelping youmakethe most of your you want to work with likeminded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
Were rooting for you
Interviewing isnt easy and believe us when we say were rooting for you; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So we thought wed help by sharing a little about what you can expect from us in terms of our approach to recruitment.
Documents
Required Experience:
Manager
Employment Type
Unclear
