Banquet Captain
Banquet Captain
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Job Description
ESSENTIAL JOB FUNCTIONS:
- Attend weekly BEO Meetings.
- Lead and supervise banquet staff during events to ensure seamless service and guest satisfaction.
- Coordinate with event planners Sales Manager and the Food & Beverage Director to ensure accurate and timely event setup.
- Coordinate with Executive Chef and Banquet Sous Chef to ensure timely service.
- Conduct preevent meetings to communicate event details and expectations to staff.
- Oversee table settings buffet setups and other banquet arrangements according to event specifications.
- Ensure staff adhere to quality and safety standards throughout service.
- Address guest concerns promptly and professionally.
- Monitor inventory levels of banquet supplies and equipment and report needs to management.
- Maintain a clean organized and efficient work environment.
- Provide training and support to new banquet team members as needed.
- Maintain detailed knowledge of all menu items as noted by chef.
- Anticipate guest needs respond efficiently and appropriately to guest requests and provide exceptional service at all times.
- Provide service to guests in a timely professional and friendly manner.
- Monitor and control guest alcohol consumption.
- Adhere to beverage recipe definitions portions sizes and presentation at all times.
- Adhere to all food safety and liquor laws.
- Knowledge of proper radio etiquette. Carry a radio at all times.
- Ensure inventory is secure appropriately stocked and handled property.
- Observe proper cleaning procedures and maintain an impeccably clean and orderly service area.
- Ensure proper setup and maintenance of all service stations and tables.
- Ensure all silverware glasses and plates are polished and set according to standards.
- Assist with clearing tables as needed.
- Communicate with coworkers and manager to ensure efficient customer service
- Be knowledgeable of Granby Ranch operations events and other information about local attractions guests may inquire about.
- Adhere to all safety requirements at all times.
- Assist with dining room cleaning and sanitization including tables chairs floors bar.
- Act as a positive professional role model adhering to the companys hospitality standards.
- Maintain an exceptional level of guest service in all interaction with guests fellow employees and management.
- Assist and support other departments for races events and operations on high volume days.
- Other duties as assigned.
SKILLS KNOWLEDGE AND ABILITIES:
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Anticipating guests needs.
- Speak read write in English fluently.
- Computer proficient including knowledge of CRM software ie. TripleSeat
EDUCATION EXPERIENCE AND CERTIFICATIONS:
Must be at least 21 years old and have an uptodate T.I.P.S. (or equivalent) Certification
High School diploma or equivalent preferred
Previous banquet or event management experience preferred
Strong leadership and communication skills
Must have a valid drivers license
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Must be able to lift up to 50lbs.
Outdoor tent service may be required
Ability to work in a fastpaced environment and manage multiple events simultaneously.
Detailoriented with a focus on quality service.
Flexible schedule including evenings latenights early mornings weekends and holidays.
Ability to stand for extended periods and lift up to 50 pounds.
Able to work 1214 hours consecutively
Employment Type
Full-Time
