Infosys Public Services is seeking a Technical Business Analyst to join our Team.
Position Description (scope of work or brief narrative):
We are seeking a highly motivated and experienced Technical Business Analyst to join our team supporting the States Integrated Eligibility System (IES). This critical role will be responsible for researching analyzing and resolving complex issues related to Medicaid eligibility within the IES and facilitating requirementsgathering sessions for system enhancements. The ideal candidate possesses a strong understanding of IES functionality Medicaid eligibility rules and regulations and proven experience in business analysis within a government or healthcare setting.
Responsibilities:- Serve as a primary point of contact for researching and resolving complex issues related to Medicaid eligibility determinations within the IES. This includes troubleshooting system errors analyzing data discrepancies and working with technical teams to implement solutions.
- Collaborate with stakeholders including agency staff caseworkers and technical teams to gather analyze and document business requirements for IES enhancements and modifications.
- Facilitate requirementsgathering sessions using various techniques (e.g. interviews workshops document analysis) to elicit and validate stakeholder needs.
- Develop detailed documentation including business requirements documents user stories use cases process flows and data dictionaries.
- Translate business requirements into functional specifications for the technical team.
- Participate in system testing and validation to ensure that implemented solutions meet business requirements and comply with Medicaid regulations.
- Develop and deliver training materials and user documentation related to IES functionality and updates.
- Stay current with changes in Medicaid eligibility rules and regulations as well as IES system updates and enhancements.
- Proactively identify opportunities to improve IES processes and efficiency.
- Effectively communicate complex technical concepts to both technical and nontechnical audiences.
- Work collaboratively with project managers developers and other team members to ensure successful project delivery.
Required years of experience training technical skills and other requirements for job performance:- Minimum of 7 yearsof experience as a Technical Business Analyst with a minimum of three 3 years of experience supporting a State Integrated Eligibility System (IES).
- Demonstrated expertise in Medicaid eligibility rules and regulations.
- Proven ability to research analyze and resolve complex system issues.
- Strong facilitation skills with experience leading requirementsgathering sessions for IES enhancements.
- Proficiency in business analysis techniques including requirements elicitation documentation and process modeling.
Educational Requirements:
A Bachelors Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive relevant work experience instead of every year of education.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone email or facetoface. Travel may be required as per the job requirements.About UsInfosys Public Services is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Required Experience:
IC