Field Service Technician - Albany

POSITION SUMMARY

The Field Service Technician is responsible for installation commissioning and scheduled or emergency service on Small to Medium UPS & Battery system products 2120KVA) serviced by Vertiv commensurate with appropriate training certification. The Field Service Technician is required to establish promote and maintain excellent rapport with all customers coworkers sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our Edge market segment and dispatched through our Coordinated Services/CRC teams.

RESPONSIBILITIES

ROLE

• Rely on direction from Coordinated Services Dispatch team to accomplish goals
• Perform several UPS/Batterywork related tasks
• Capable of working under direct supervision or independently based upon training

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks per company guidelines for scheduled maintenance
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting per company guidelines
• Time cards expense reports mileage reports ticket closure forms et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center where applicable
• Maintain company property per company policies
• Vehicle credit cards PPE test equipment laptop et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed onsite response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers coworkers Support Services electronic communications et al.

QUALIFICATIONS

Required experience (one or more of the following)

• ASEET or progress towards preferred
• Four to Six years military experience in a related field
• Equivalent industry experience

Interpersonal Skills

• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals

Technical skills

• Ability to make basic site evaluation skills to include: environmental temperature and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed

Strongskill sets:

• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

WORKING CONDITIONS:

• Travel is required
• Variable schedules (weekends evenings and holidays)
• Valid drivers license
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that 1 the individual is otherwise qualified to safely perform the essential functions of the job and 2 such accommodations due not impose an undue hardship.

At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5.0 billion in revenue a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:Safety. Integrity. . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

The anticipated salary range for this role in the State of Washington locality is between $46200 to $63525 per year salary ranges for other geographic localities may roles are eligible for additional rewards including merit increases annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role. The role is eligible to participate in a comprehensive and competitive benefits program including medical dental vision disability PTO (accrued 15 number of days a year) holiday pay 9 days) and 401k. A criminal background check and drug test will be conducted. Successfully pass preemployment (post offer) background check

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J O or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.