Field Service Technician
Field Service Technician
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4-5years
15000 - 15000
1 Vacancy
Job Description
We are seeking a dedicated and technically proficient Field Support Technician to join our clients dynamic IT support team. This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients both remotely and onsite. The ideal candidate will possess a strong foundation in IT support excellent problemsolving skills and a commitment to providing exceptional customer service.
Key Responsibilities:
Technical Support: Provide Tier 1 and Tier 2 support for hardware software and network issues ensuring timely resolution both remotely and onsite.
Help Desk Management: Monitor manage and resolve help desk tickets efficiently maintaining accurate records of issues and solutions.
Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
Documentation: Maintain comprehensive documentation of customer site configurations support activities and technical procedures.
Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.
Requirements
Preferred Skills & Attributes:
Technical Proficiency: Experience in Windows Desktop support environments.
Certifications: Possession of CompTIA A and Network certifications.
Software Knowledge: Familiarity with Microsoft 365 and email systems.
Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
Licensing: Valid drivers license is mandatory.
Personal Attributes: Selfmotivated detailoriented and capable of working independently or collaboratively within a team.
Additional Information:
Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.
Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.
Proven experience as a Service Desk Technician or similar role, preferably in a global support environment. Strong proficiency in troubleshooting and resolving hardware, software, and network issues. Excellent communication skills, with the ability to convey technical information in a clear and understandable manner. Familiarity with ITIL best practices and IT service management concepts. Ability to work effectively in a collaborative, team-oriented environment. Knowledge of remote support tools and techniques. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education
Qualifications & Skills: Passion for IT security and cybersecurity. Afrikaans-speaking (fluent in written and spoken communication). Some prior work experience in IT support, networking, or cybersecurity is beneficial. Strong analytical and problem-solving skills. Basic understanding of cybersecurity principles, threats, and best practices. Ability to work well in a team and under pressure. Eagerness to learn and develop in the cybersecurity field.
Employment Type
Full Time
