Battery Specialist I - Hartford CT

At Vertiv we design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial are the trusted Service Provider for 70 of Fortune 500 companies including industryleading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a bestinclass Customer Service and Safety culture
• Company leaders have many years of handson Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive handson learning
• Competitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other toolsofthetrade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and selfhelp troubleshooting guides
• Companywide commitment to promoting a strong work/life balance
• An employerofchoice for Veterans with technical backgrounds

SUMMARY:

A Battery Specialist is responsible for startups certifications preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish promote and maintain excellent rapport with all customers coworkers sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC Area/District Offices and direct manager.

DUTIES & RESPONSIBILITIES:

ROLE

• Rely on direction to accomplish goals
• Perform a number of work related tasks
• Capable of working under direct supervision or independently based upon training

TECHNICAL

• Communicate with National Technical Support on issues
• Perform work related tasks according to company guidelines for scheduled maintenance
  • Inspection of UPS Battery systems to identify problems
  • Maintain customers UPS battery system in proper condition
  • Install battery systems according to the manufacturers specifications
  • Implement Field Change Notices according to published guidelines
  • Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips
  • Render on site and phone assistance to customers.

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
  • Time cards expense reports mileage reports ticket closure forms et al.
  • Maintain individual inventory in accordance with company policy
  • Provide estimated time of arrival to the Customer Response Center where applicable
  • Maintain company property according to company policies
    • Vehicle credit cards PPE test equipment laptop pager et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Provide estimated time of arrival to the customer for where applicable
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed onsite response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications
  • Managers coworkers Support Services electronic communications et al.

KNOWLEDGE SKILLS & ABILITIES:

• Required experience (one or more of the following)
  • Excellent working knowledge of electricity and the electrochemical theory of batteries
  • Strong Mechanical aptitude
  • Equivalent industry experience
• Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHMs law and electronic theory
• Technical skills
  • Ability to make basic site evaluation skills to include: environmental temperature and general operating conditions
  • Elementary fix/repair techniques based on directed supervision
  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision
  • Ability to summarize and report all work related tasks performed
• Strongskill sets:
  • Communication skills
  • Customer service skills
  • Troubleshooting skills
  • Safety procedures
  • Organizational and planning skills
  • Computer skills
  • Mechanical aptitude
    
    

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends evenings and holidays)
• Valid drivers license
• Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to employment. In addition you will also be required to complete and pass a preemployment background check and a motor vehicle records check.
  
  

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that 1 the individual is otherwise qualified to safely perform the essential functions of the job and 2 such accommodations due not impose an undue hardship.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The anticipated salary range for this role in the MA locality is between $45300 to $56650 per year salary ranges for other geographic localities may roles are eligible for additional rewards including merit increases annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role. The role is eligible to participate in a comprehensive and competitive benefits program including medical dental vision disability PTO holiday pay and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.