Patient Liaison
Patient Liaison
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$ 20 - 25
1 Vacancy
Job Description
About Us
We are looking for a Patient Liaison to join our incredible team at our St. Petersburg FLclinic. As our patients walk into the clinic you will be the welcoming face of our clinic embodying a cheerful professional and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service a compassionate outlook and exceptional attention to detail.
Our clinics are open up to seven 7 days a week and the role may require a flexible schedule including weekdays weeknights and weekends. As this is an onsite position candidates must also be available to cover shifts within a 45minute notice when needed.
Help reshape the world through proactive healthcare while working with cuttingedge technology and high performing teams with deep expertise join us to make a difference in peoples lives!
What Youll Do
Front Desk Responsibilities
- Patient CheckIn Registration and Check Out
- Welcome patients and visitors ensuring a warm and professional first impression.
- Verify patient identity and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Manage scheduling cancellations and rescheduling of appointments.
- Educate patients on postscan expectations.
- Communication and Coordination
- Serve as a liaison between patients providers technologists and clinical staff.
- Ensure the front desk area is organized stocked and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.
MRI Tech Aide Responsibilities
- Patient Preparation for MRI Scans
- Escort patients to changing rooms and explain prescan protocols.
- Assist patients with positioning for comfort and safety during scans.
- Screen for contraindications and verify compliance with safety protocols.
- Support MRI Technologists
- Prepare the MRI suite with necessary supplies and clean equipment after use.
- Communicate any patientspecific concerns or needs to the technologist.
- Assist in maintaining an efficient workflow to minimize patient wait times.
- Equipment and Environment Maintenance
- Report any technical issues or maintenance needs to appropriate personnel.
- Keep patient areas tidy and wellstocked with necessary materials.
What Youll Bring
- Experience: At least 1 year in customer service preferably in a healthcare or related field.
- Initiative: A selfstarter who takes ownership of their training and development.
- Work Ethic: Punctual dependable and committed to excellence in medical and customer care.
- Flexibility: Availability to work varied hours including weekdays and weekends as needed.
- Efficiency: Ability to manage priorities in a fastpaced environment while addressing patient concerns with sensitivity and care.
- Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
NicetoHave:
- Previous experience in healthcare hospitality or MedSpa.
- Proven experience as a Receptionist Front Office Representative or similar role.
Key Competencies
- Exceptional interpersonal and communication skills.
- Attention to detail and a commitment to high standards of excellence.
- Strong organizational skills and the ability to adapt to change.
- Problemsolving and decisionmaking abilities.
- Passion for patient care and creating memorable experiences.
- Emotional intelligence to manage emotions effectively and foster teamwork.
Considerations
- The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding inclinic patient care and experience. Depending on the shift which may vary based on business needs and clinic operating hours employees will receive a paid 15minute sitting break if standing for more than 4 consecutive hours and a second paid 15minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to and provided in compliance with statemandated meal and rest break requirements applicable to the state in which the employee works. These 15minute sitting breaks are in addition to and do not interfere with the statemandated meal and rest breaks
Our Values
First: we are Pioneers
- Transforming healthcare requires divergent thinking bias for action disciplined experimentation and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
Second: we are PlatformBuilders
- Were always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of whats ahead in a mindset of ownership and duty to our mission.
Above all: we are Patients
- We could all be the next person who walks through our very doors seeking clarity or peace of mind. We are proud of our impact on our patients lives and we wont stop till everyone can benefit from our work.
What We Offer
- An avenue to make a positive impact on peoples lives and their health
- We believe in preventative healthcare for everyone including our team Prenuvo provides free wholebody scans to each team member
- Growth opportunities are at the heart of our people journey were doing big things with bright minds there is no single path to success it can be shaped along the way
- Building strong relationships is at the core of everything we do our team gets together each week to connect share and socialize
- Recognizing time away to restore is vital to our wellbeing we have a flexible vacation policy and we will encourage you to use it
- We now offer the Prenuvos Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride drive or park weve got you coveredmaking your commute easier and more affordable!
- Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
- We offer a comprehensive benefits package including health dental vision including Mental Health coverage to support you and your family
- The hourly wage for this role ranges from $20$25 in local currency depending upon experience
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
As part of the hiring process successful candidates will undergo a background check in compliance to applicable federal provincial and state rules.
Please be advised that official communication from our recruitment team will only come from our authorized domain prenuvo. If you are contacted by a recruiter please ensure their email address ends with @prenuvo. We do not use thirdparty recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent please report it immediately to
Employment Type
Full Time
