IT Operations Engineer
IT Operations Engineer
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Description
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover develop and commercialize innovative firstinclass medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States IBSRELA (tenapanor) and XPHOZAH (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.
The IT Operations Engineer is responsible for working with the employees of Ardelyx to ensure their Information Technology needs are met. This individual will contribute as a member of the IT Operations team. The person will administer the company cloudbased systems Multisite Infrastructure network and servers. Additionally this individual will work with business partners and crossfunctional teams as acting Technical Project Manager to support the implementation of new technology needed for IT and other departments including Commercial Marketing Medical Affairs and G&A. This individual will also take on the lead role to be a bridge between the IT Infrastructure team and the IT Operations team for global network systems and applications deployment and maintenance. Lastly this role will provide exceptional support and services ensuring the highest satisfaction of the daytoday needs of our employees.
Responsibilities:
- Lead the implementation maintenance and support of IT Network and End User Services (EUS) solutions specializing in network system and client connectivity to the IT infrastructure
- Partner with IT Infrastructure team in deployment and maintained all IT infrastructure systems and services both onpremises and cloudbased including Firewall switches servers etc.
- Work with IT Commercial team in deployment and upkeep of Commercial Apps to End users
- Lead daytoday operations and support activities for Ardelyx Global IT operations Sites support End User experiences and services to ensure all incidents and requests are addressed and resolved effectively and in a timely manner within SLAs
- Serve as one of the primary and escalation points of contact for Global Executives and Clevel support
- Coordinate critical business activities for Fremont Waltham and Milwaukee offices including managing vendor activities to support operational needs
- Work closely with HR Facilities and Commercial teams to onboard the Sales Force team and support the launch of our product(s)
- Manage all IT hardware/software at the Fremont site including (Video Conference units laptops iPads iPhones printers IT accessories etc.
- Work with our external vendors service providers and partners on appropriate technical solutions for achieving operational excellence and business continuity
- Provide architectural guidance for system and service design to improve security scalability reliability and adaptability of our growing SAAS Footprint
- Provide strong leadership presence among all levels within the organization especially mentoring the Jr IT Staff members
Qualifications:
- Bachelors Degree in Information Technology or related field with 5 years of working experience in Information Technology preferably in BioTech/Pharmaceuticals industries or equivalent experience
- Preferred Certifications: MCSE MCSA CCNA CCNP Network A MCP
- 5 years of being a systems engineer operations engineer or systems administrator in a corporate environment preferred
- Track record of playing leading role in Infrastructure Operations Support and Service Desk team in the fastpaced environment and constantly providing the Highest Level of End Users experiences
- Exceptional communication & people skills with solid knowledge of modern Technologies especially in BioTech industry
- Knowledge of regulatory environments such as GxP GmP and supporting SOX Audit a plus
- Selfmotivation and the ability to work as a collaborative team member are essential
- Ability to adapt to constant change of the company going from R&D to Commercialization
The anticipated annualized base pay range for this fulltime position is $117000$143000. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors including years of relevant experience training qualifications and internal equity. The compensation package may also include an annual bonus target and equity awards subject to eligibility and other requirements.
Ardelyx also offers a robust benefits package to employees including a 401(k) plan with generous employer match 12 weeks of paid parental leave up to 12 weeks of living organ and bone marrow leave equity incentive plans health plans (medical prescription drug dental and vision)life insurance and disability flexible time off annual Winter Holiday shut down and at least 11 paid holidays.
Ardelyx is an equal opportunity employer.
Employment Type
Full-Time
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