Site Operations Coordinator - CONTRACT
Site Operations Coordinator - CONTRACT
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1 Vacancy
Job Description
Job Description:
Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in ecommerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.
Rakuten Rewards is a leading ecommerce company that enhances the way people shop by offering Cash Back deals and rewards from more than 3500 merchants. Founded in 1999 Rakuten has grown to become the goto shopping destination for consumers having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle a leading fashion discovery destination and Cartera Commerce a top rewards platform for airlines and banks. For more information visit .
Job Summary:
As a part of the Digital Strategy team this position will work with merchant partners and internal teams to ensure the efficient and accurate implementation of partner advertising affiliate commission and Cash Back management contribute to projects that enhance marketing capabilities and support other team members in delivering highquality service and results for our partners.
In this role you will be responsible for scheduling advertisement activities to consistently achieve predetermined sales quotas. You will focus on progressing longterm customer relationships and assist with sales for assigned accounts and qualified leads. You will assess customer needs and expectations presenting the core features and benefits of the companys service offerings to existing and new customers. You will also engage in contract renewals price negotiation and volume discounts for customer retention and continued business.
Key Responsibilities:
Administers initiatives with merchant partners and internal teams to ensure the efficient and accurate implementation of partner advertising affiliate commission and cashback management.
Develops complex designs for projects that enhance marketing capabilities supporting other team members and delivering highquality service and results for key partners and stakeholders.
Examines existing company site administration tools to maintain and progress a leadingedge online shopping portal with comprehensive listings for merchants to review and submit interest.
Completes comprehensive reviews with advertising partners to obtain creative recommendations for subsequent performance against current site content as well as new advertising placements.
Establishes parameters and requirements for quality assurance checks on critical site elements including store cashback banner deployment coupons mobile pushes and promotional landing pages.
Conducts routine audits of internal ad scheduling processes and policies and identifies opportunities for improvement and streamlined efficiency.
Coaches more junior colleagues in current graphics design techniques processes and individual responsibilities.
Maintains ongoing communications with merchant partners regarding commission Cash Back updates and requirements.
Maintains merchant partner profiles and set up information on internal admin and affiliate interfaces.
Assists internal teams with promotion implementation tasks.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience using Microsoft Excel to manipulate and analyze data
Familiarity with web basics (data entry online graphics URLs)
Familiarity with JIRA
Experience using database reporting tools
Experience using Salesforce CRM system preferred
Ability to manage a high volume of email communication
Excellent verbal and written communication skills
Excellent organizational and problemsolving skills
Competency with standard office productivity software (MS Office)
Exacting nature with excellent attention to detail
Minimum Requirements:
24 years relevant work experience
Bachelors Degree Required
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve Always Advance Only be satisfied with complete success Kaizen
Passionately Professional Take an uncompromising approach to your work and be determined to be the best
Hypothesize Practice Validate Shikumika Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! Always be conscious of time take charge set clear goals and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.
Required Experience:
IC
Employment Type
Full-Time
